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Kanesh

Home & furniture

Measurements, materials and delivery, answered upfront.

The AI answers from your catalogue, product pages and policies. Quotes and custom options go to your sales team, tracked in a pipeline.

Book a demoSee how it works

Illustration: on WhatsApp, a customer asks a furniture store for the measurements of an oak dining table and the delivery time. Inside Kanesh, the AI reads the table's dimensions and material in the Shopify catalogue and the store's delivery and assembly policy, checks the draft and replies with both. When the customer asks for a price for the table, eight chairs and assembly, the AI hands the conversation to a salesperson with the reason, and the conversation shows its stage in the sales pipeline.

What people ask before spending on their home.

Big purchases take more questions and more days. Some answers are in your catalogue; others need a salesperson.

  • “What are the exact measurements of the oak table?”

    What the answer needs
    Dimensions from your catalogue and product pages.
    In Kanesh
    AI answer from your catalogue

  • “Is the sofa cover removable and washable?”

    What the answer needs
    The material and care notes you've published.
    In Kanesh
    AI answer from your catalogue and product pages

  • “How long does delivery take, and do you assemble it?”

    What the answer needs
    Your delivery and assembly policy, with the exact day arranged by a person.
    In Kanesh
    AI answer from your policy, then your team

  • “Is the grey version available now?”

    What the answer needs
    Current availability in Shopify.
    In Kanesh
    AI answer from your Shopify catalogue

  • “My sofa was due this week. Any news?”

    What the answer needs
    Live order status after verification, and a person if the date has moved.
    In Kanesh
    Order status after verification, then handoff

  • “Can I get it in another fabric? It's for the whole living room.”

    What the answer needs
    A salesperson, with the enquiry tracked until it closes.
    In Kanesh
    Handoff to sales, tracked in your pipeline

Facts from your catalogue. Big decisions with sales.

The AI settles the facts quickly. The conversations that are worth a salesperson's time reach one, with everything already said.

  • Measurements and materials from your catalogue

    Dimensions, materials, finishes and stock come from your live Shopify catalogue and product pages, with the price and a link.

    Source
    your Shopify catalogue
    AI agent 

  • Delivery and assembly policy as the source

    The AI answers from your delivery times for large items, assembly options and care guides, and promises no date they don't give.

    Source
    your knowledge base
    AI agent 

  • Salespeople get the context

    Quotes, custom options and delivery dates go from the AI to your team with the reason and what the customer asked.

    Source
    your handoff rules
    Inbox & helpdesk 

  • High-value conversations in a pipeline

    Each conversation can become a deal in a sales pipeline, with a stage and an owner, so larger orders don't get lost.

    Source
    your sales pipeline
    Sales 

  • Follow-ups when the customer goes quiet

    Up to three automatic follow-ups that respect quiet hours, using Meta-approved templates outside WhatsApp's 24-hour window.

    Source
    your follow-up sequence
    Campaigns 

  • Order status after verification

    “Where is my sofa?” gets live Shopify shipment and tracking data once the AI has checked the customer is on the order.

    Source
    live Shopify orders
    AI agent 

What stays with your team

The AI gives facts from your data. It doesn't quote or change orders. These go to a person, with the reason and the context:

  • Quotes, custom sizes and fabric changes
  • Booking a delivery or assembly date
  • Changing, cancelling or refunding an order
  • Damage or incident claims
  • Anything your own rules send to a person

A big purchase needs someone who remembers it.

A sofa can take days to decide. Kanesh keeps the thread, the deal stage and the owner in one place, and answers the facts at any hour.

  • Measurements and materials from your catalogue
  • Deal stage and owner on every conversation
  • Follow-ups in up to three steps, within quiet hours
  • Handoff to sales with the full conversation

Where home and furniture brands start.

Questions from home and furniture brands

Where do the measurements come from?
From your Shopify catalogue and product pages. If a dimension isn't there, the AI doesn't estimate it: the conversation goes to your team.
Can the AI give a quote?
No. Quotes, custom sizes and fabric changes go to your sales team, with the reason and everything the customer has said. The AI answers the facts that are already in your catalogue.
Is the pipeline a CRM?
It's a sales pipeline tied to each conversation, with a stage and an owner, not a full CRM. Customer and order data come from Shopify.
Can it tell customers their delivery date?
It shares the delivery times in your policy and, once an order has shipped, the status and tracking from Shopify. Booking a specific day stays with your team.
Which languages does the AI reply in?
Spanish and English. The interface is also available in both languages.

See what your conversations are missing.

See how your channels, team and AI work together. Let’s talk about your operation and your plan.

Book a demoSee pricing

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