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Kanesh

Pricing

One fee based on what you sell. No per-conversation charges.

Your plan is set by your store's online sales, not by how many customers write to you. Every plan has every feature and the AI; plans differ only by size.

Plans

Billing period
Currency

Per month, billed annually

  • Starter

    Online sales a month

    Up to €85k

    €279/month

    Per month, billed annually

    conversations a month (fair use)
    1,000 conversations a month (fair use)
    seats
    3 seats

    Every feature and the AI

    No per-conversation charges. The AI is never switched off.

    Get a diagnosis · Starter

  • Growth

    Online sales a month

    €85k–250k

    €990/month

    Per month, billed annually

    conversations a month (fair use)
    4,000 conversations a month (fair use)
    seats
    10 seats

    Every feature and the AI

    No per-conversation charges. The AI is never switched off.

    Get a diagnosis · Growth

  • Scale

    Online sales a month

    €250k–500k

    €1,990/month

    Per month, billed annually

    conversations a month (fair use)
    8,000 conversations a month (fair use)
    seats
    25 seats

    Every feature and the AI

    No per-conversation charges. The AI is never switched off.

    Get a diagnosis · Scale

  • Pro

    Online sales a month

    €500k–850k

    €2,990/month

    Per month, billed annually

    conversations a month (fair use)
    12,000 conversations a month (fair use)
    seats
    40 seats

    Every feature and the AI

    No per-conversation charges. The AI is never switched off.

    Get a diagnosis · Pro

  • Enterprise

    Online sales a month

    Over €850k

    from

    €4,900/month

    Per month, billed annually

    conversations a month (fair use)
    20,000+ conversations a month (fair use)
    seats
    50 seats

    Every feature and the AI

    No per-conversation charges. The AI is never switched off.

    Get a diagnosis · Enterprise

Prices in euros exclude VAT and other applicable taxes.

USD prices for the Americas, with the same sales thresholds in dollars; billed in USD. Taxes excluded.

Channel fees (WhatsApp by Meta, voice minutes) are paid separately from a prepaid balance.

How your plan is set

Your online sales set the band.

One figure decides your plan, and it comes from your own Shopify data.

  • The average monthly online sales of the last 12 months, from Shopify
  • Excluding VAT and other taxes, returns and sales in physical stores
  • In USD, the thresholds are the same numbers, in dollars
  • Reviewed at renewal with the last 12 months. No automatic upgrade mid-term
  • If your sales drop, your band drops too

Fair use

We count conversations. We don't charge for them.

Conversations are counted only to check fair use. Each plan publishes its fair-use figure, and going over it never adds a charge.

What counts as a conversation

  • A thread with one contact, on any channel, opened by an inbound message or a reply to a campaign
  • It stays one conversation until 24 hours pass without activity
  • Counted once, whether the AI, a person or both handle it

Doesn't count

  • Spam that's filtered out
  • System messages
  • Campaign sends nobody replied to

If you go over

If your store goes over its fair use two months in a row, we talk and propose the next plan at renewal, never mid-cycle. No surprise charges, and the AI is never switched off. Black Friday and other seasonal peaks don't count. Enterprise starts at 20,000 conversations and is set in your proposal above €2M ($2M) a month in online sales.

Channel consumption

Channel fees stay separate, and always visible.

What Meta or a phone carrier charges isn't part of your plan. It's paid from a prepaid balance and shown apart from the plan.

  • WhatsApp (Meta)

    Meta's per-message fees are passed through at cost. Marketing templates may carry a surcharge, which we state up front.

  • Voice minutesBy market

    The phone switchboard is an add-on available by market. Minutes are paid from the same balance.

  • Prepaid balance

    Channel usage is prepaid from a balance, kept apart from your plan.

In every plan

No modules to unlock.

Plans differ only by size: your sales band, fair use and seats. Every feature is in every plan.

  • Native Shopify connection
  • Shared inbox for WhatsApp, Instagram, Messenger, email and web chat
  • AI agent that answers from your knowledge and store data, and hands off with context
  • WhatsApp campaigns to opted-in audiences, with orders shown as attributed or estimated
  • Sales pipeline tied to each conversation, and automatic follow-ups
  • Dashboards for sales, support, campaigns and AI quality

Compare plans

Every feature is in every plan. What changes is the size of your store.

Kanesh plans compared: online sales band, fair use, seats, inbox, AI agent, WhatsApp and campaigns, sales and analytics, integrations and add-ons.
FeatureStarterGrowthScaleProEnterprise
Plan size
Online sales a monthUp to €85k€85k–250k€250k–500k€500k–850kOver €850k
Fair use (conversations a month)1,0004,0008,00012,00020,000+
Seats310254050
No per-conversation charges; the AI is never switched offIncludedIncludedIncludedIncludedIncluded
Inbox
Shared inbox: WhatsApp, Instagram, Messenger, email, web chatIncludedIncludedIncludedIncludedIncluded
Assignment to people or teams, internal notesIncludedIncludedIncludedIncludedIncluded
Saved replies, macros, tags and saved viewsIncludedIncludedIncludedIncludedIncluded
Business hours and SLA targets with alertsIncludedIncludedIncludedIncludedIncluded
AI agent
Answers from your knowledge base and store dataIncludedIncludedIncludedIncludedIncluded
Order status from Shopify, after verifying the customerIncludedIncludedIncludedIncludedIncluded
Handoff to your team with the reason and contextIncludedIncludedIncludedIncludedIncluded
Suggested replies your team approves or editsIncludedIncludedIncludedIncludedIncluded
WhatsApp and campaigns
Official WhatsApp Business Platform, templates with mediaIncludedIncludedIncludedIncludedIncluded
WhatsApp campaigns to opted-in audiencesIncludedIncludedIncludedIncludedIncluded
Orders after campaigns, attributed or estimatedIncludedIncludedIncludedIncludedIncluded
Consent stored with the exact text acceptedIncludedIncludedIncludedIncludedIncluded
Visual flows and automatic follow-upsIncludedIncludedIncludedIncludedIncluded
Sales and analytics
Sales pipeline tied to each conversationIncludedIncludedIncludedIncludedIncluded
Dashboards and custom viewsIncludedIncludedIncludedIncludedIncluded
Integrations and add-ons
Native Shopify and Klaviyo connectionsIncludedIncludedIncludedIncludedIncluded
Phone switchboardAdd-on, by marketAdd-on, by marketAdd-on, by marketAdd-on, by marketAdd-on, by market

Prices in euros exclude VAT and other applicable taxes. USD prices for the Americas, with the same sales thresholds in dollars; billed in USD. Taxes excluded.

Services

Onboarding and success, priced on their own.

Services are separate from the software plan, so you only pay for the help you need.

  • Guided onboarding

    We connect your channels, load your knowledge, set the handoff rules and build your first flows and campaigns with your team. One-off.

    Starter
    —
    Growth
    €1,500
    Scale
    €5,000
    Pro
    €5,000
    Enterprise
    from €12,000

    Starter has no guided onboarding package. Ask us about getting set up.

  • Success

    A success manager who reviews AI quality, handoffs and campaign results with you and proposes what to change next.

    Monthly
    €990/month

Prices in euros exclude VAT and other applicable taxes. USD prices for the Americas, with the same sales thresholds in dollars; billed in USD. Taxes excluded.

Pricing questions

How is my plan's band calculated?
From your Shopify data: the average monthly online sales of the last 12 months, excluding VAT and other taxes, returns and sales in physical stores. The band sets the plan: Starter up to €85k, Growth €85k–250k, Scale €250k–500k, Pro €500k–850k, Enterprise over €850k. In USD the thresholds are the same numbers, in dollars.
What if our sales grow or drop?
We review your band at renewal with the last 12 months of sales. There's no automatic upgrade mid-term: if your sales grow during the year, your plan stays the same until renewal. If your sales drop, your band drops too.
What exactly is a conversation?
A thread with one contact, on any channel, opened by an inbound message or a reply to a campaign. It closes after 24 hours without activity. It counts once whether the AI, a person or both handle it. Filtered spam, system messages and campaign sends without a reply don't count. We count conversations only for fair use; we don't charge for them.
What happens if we go over our fair use?
There's no extra charge, and the AI is never switched off. If you go over two months in a row, we talk and propose the next plan at renewal, never mid-cycle. Black Friday and other seasonal peaks don't count. On Enterprise, fair use starts at 20,000 conversations a month and is set in your proposal above €2M ($2M) a month in online sales.
Why don't you charge per conversation?
Because a per-conversation charge makes your bill move with every customer who writes to you, and a busy month becomes an expensive one. A fee set by your online sales is one you can plan for, in the figure you already use for your store. We still count conversations, but only for fair use.
Are WhatsApp (Meta) fees included?
No. Meta charges per message, and those fees are passed through at cost from a prepaid balance, shown separately from your plan. Marketing templates may carry a surcharge, which we state up front.
What does onboarding cost?
Onboarding is a one-off service, separate from the plan: Growth €1,500 ($1,750), Scale and Pro €5,000 ($5,750), Enterprise from €12,000 ($13,790). Starter has no guided onboarding package; ask us about getting set up. Success, a monthly service with a success manager, costs €990 ($1,149) a month.
What is the founding brands offer?
A launch offer for the first 25 brands that pay a year upfront, until 31 January 2027. The price of your plan is frozen for 24 months, and onboarding is at 50%: Growth €750 ($875), Scale and Pro €2,500 ($2,875). There's no discount on the monthly fee.
Annual or monthly billing?
The prices shown are per month, billed annually. Monthly billing costs 15% more and has no annual commitment. The founding brands offer requires paying a year upfront.
What's not included in a plan?
Channel fees (WhatsApp by Meta, voice minutes), the onboarding and Success services, custom integrations and migrations, and VAT or other applicable taxes.
Why is there no free plan or free trial?
Because a useful setup takes real work: connecting Shopify and WhatsApp, loading your policies and setting handoff rules. And the AI has a cost on every conversation. A free plan would mean cutting that work or charging it to someone else. Instead, we start with a free diagnosis of your real conversations.
How does the diagnosis work?
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled. If you want to go ahead, we confirm your sales band, recommend the plan from this page and scope the onboarding with you.
Which currency do you bill in?
Euros in Europe and US dollars in the Americas. The sales thresholds are the same numbers in both currencies: in USD, up to $85k a month is Starter. The EUR/USD switch above the plans shows both price lists, and neither includes taxes. If your business runs in another currency, tell us in the diagnosis.

Free diagnosis

See what your conversations are leaving on the table.

We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.

Get your conversation diagnosis

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