Five channels, one shared inbox
WhatsApp, Instagram, Messenger, email and web chat, assigned to a person or the AI.
Inbox & helpdeskMarketing, sales and support.In the same conversation.
Bring campaigns, AI and your team together to sell and support customers with your store's information.
Works where your customers already write
- Messenger
- Web chat
- Phone(by market)
Connects to
- Shopify
Made for DTC beauty, personal-care and fashion brands on Shopify that sell on WhatsApp.
Brands we work with
Alma Concept: 26.9% of the people who got the September launch message clicked and ordered within 7 days (attributed). Read the story
From first question to next order.
Support, sales and marketing work from one inbox and one AI, so nothing gets lost between tools.
The AI knows the order
It verifies the customer and reads the live Shopify order before it answers.
AI agent
WhatsApp campaigns people answer
Templates with images or video to opted-in audiences; replies land in the inbox.
Campaigns & flowsMeasured in orders, method included
Orders after a campaign click, labelled attributed or estimated, never mixed.
Analytics
Uruguay · Skincare
Replies in minutes, launches measured in orders.
Alma Concept, a skincare brand from Uruguay, runs its customer conversations and its WhatsApp launches on Kanesh.
Read the story26.9%
Attributedof the September launch recipients clicked and ordered within 7 days
12–18 September 2026. Buyers clicked a tracked link and paid within 7 days. August launch: 15.2%, sent to a Klaviyo segment built for it.
24.4%
Estimatedof paid Shopify orders came within 48 hours of a conversation
1–29 September 2026, matched with a 48-hour window. This is a time-window estimate, not evidence that the conversation caused the order.
2.2 min
Measuredmedian first reply on WhatsApp
Customer-started WhatsApp conversations, 1–27 September 2026. 96.3% got a reply within 24 hours, from the AI or a person.
How the AI behaves
Clear rules. A person when it matters.
Your AI speaks to customers in your name. It works from your data, is checked before it replies and knows when to stop.
Grounded in your data
Your policies, website pages, catalogue and the customer’s verified orders.
Checked before it’s sent
Every reply is checked against your data and rules. If it can’t be backed up, a person takes it.
Hands over with context
When the AI shouldn’t continue, your team gets the conversation with the reason and a summary.
Start with your conversations, not a deck.
We begin with a diagnosis of your real history, then set Kanesh up with you, step by step.
Diagnosis
48 hoursWe review up to 180 days of your WhatsApp history and show you, in writing, where conversations and sales are being lost.
Connect
GuidedWhatsApp (official platform or your 360dialog number), Instagram, Messenger, your mailbox and Shopify.
Teach
Your rulesUpload your policies and FAQs, index your website pages and set the rules for when the AI hands over.
Go live
Your paceStart with suggested replies your team approves, then let the AI answer where it has earned it.
LLM / MCP
Your operation starts with an instruction.
Connect your AI tool to Kanesh and ask it to work with your data and execute actions. From an idea to a report, workflow or campaign, from your MCP client.
- Create reports and publish dashboards.
- Configure AI guidance, examples and knowledge.
- Build workflows and prepare campaigns and landing pages.
- Manage customers, deals, catalogue and orders.
Explicit key permissions, confirmed changes and an operation audit trail. Credential connections and team privileges use their secure administration flows.
Pricing
Priced by the conversations you have.
Pick the conversations you need a month. Every feature, unlimited contacts and users, and marketing emails included. Calls and extra packs come from a prepaid balance.
Questions, answered
What is Kanesh?
Kanesh is AI customer-conversation software for e-commerce brands. It brings WhatsApp, Instagram, Messenger, email and web chat into one shared inbox, with an AI agent that answers from your policies, catalogue and Shopify orders and hands off to your team with context. You run WhatsApp campaigns and follow-ups from the same place.
Which channels does Kanesh cover?
WhatsApp, Instagram, Messenger, email and web chat, in one shared inbox where the AI and your team reply. WhatsApp runs on the official platform or your existing 360dialog number. A phone switchboard with menus, call routing, recordings and transcripts is available by market. Kanesh connects to Shopify and Klaviyo.
Who is Kanesh for?
E-commerce brands on Shopify whose customers ask and buy by conversation, especially WhatsApp. It fits best for DTC beauty, personal-care and fashion brands selling roughly €1–10M a year online, with a team of 2–10 people in support and sales, in Spain, Mexico, the Southern Cone and the US Hispanic market. It works for other verticals too.
Does the AI replace my team?
No. It answers what it can back up with your data and rules, suggests replies your team can approve, and hands the conversation over with context when a person should take it.
Do I need Shopify?
Kanesh connects natively to Shopify, and that’s where it’s strongest: the AI reads orders and your catalogue. If you use another platform, tell us in the diagnosis request.
Can I keep using the WhatsApp Business app?
Where Meta allows it, yes: with Coexistence you keep the app on the same number and can bring up to 180 days of history into Kanesh.
Which languages does it speak?
The interface is in Spanish and English, and the AI replies to customers in Spanish and English.
What does the diagnosis involve?
We review up to 180 days of your WhatsApp history and send a written report within 48 hours: unanswered conversations, response times and peak hours, what the AI could answer today, and a plan with a price. It’s free, and nothing is connected until we’ve agreed in writing how your data is handled.
Why Kanesh
Support, sales and marketing, built as one.
Instead of passing customers between tools, your team and the AI work from the same conversation.
Shared inbox
Assignment, notes, macros, SLAs and business hours.
AI agent
Answers from your policies, catalogue and orders.
WhatsApp native
Official platform, templates with media, coexistence.
Flows & follow-ups
Abandoned carts, keywords, Klaviyo segments, quiet hours.
Sales pipeline
Deals tied to the conversation that created them.
Analytics
Sales, support, campaigns and AI quality dashboards.
See what your conversations are missing.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.