Five channels, one shared inbox
WhatsApp, Instagram, Messenger, email and web chat, assigned to the right person or answered by the AI.
Inbox & helpdeskConversational AI for e-commerce
Your customers see one brand.Operate like one.
Kanesh answers, looks up the order and recommends the right product on WhatsApp, Instagram, Messenger, email and web chat. Your team, your campaigns and your numbers live in the same system.
Free diagnosis of your conversations · written report in 48 hours
Made for DTC beauty, personal-care and fashion brands on Shopify that sell on WhatsApp.
Kanesh — Inbox
Inbox
4AllMineAI
- Lucía M.now
Where's my order? I need it…
- Jordan P.2m
Do you ship to Canada?
- Sofía R.9m
Exchange for a larger size
- Andrés G.14m
Is the sand colour in stock?
Lucía M.
Hi! Where's my order? I need it before Saturday 🙏10:02
Customer
Lucía M.
3 orders · since 2024
ReturningWhatsApp
Orders
#4821 · Shipped
Handled by Kanesh AI
Illustrative demo · synthetic data
Works where your customers already write
- Messenger
- Web chat
- Phone· by market
- Connects to
- Shopify
- Klaviyo
One system
The whole conversation, from first question to next order.
Support, sales and marketing share one inbox, one AI and one customer history, so nothing gets lost between tools.
The AI knows the order
It verifies the customer, reads the live Shopify order and answers “where is my order?” without guessing.
AI agentWhatsApp campaigns people answer
Templates with images or video, sent to opted-in audiences, with replies flowing back into the inbox.
Campaigns & flowsMeasured in orders, method included
See which orders followed a campaign click — labelled attributed or estimated, never mixed.
AnalyticsWhy Kanesh
Support, sales and marketing, built as one.
Most brands run six tools, pay three invoices and use an AI that deflects questions instead of answering them. Kanesh replaces the handoffs between tools with one conversation.
Explore the platformShared inbox
Assignment, notes, macros, SLAs and business hours.
AI agent
Answers from your policies, catalogue and orders.
WhatsApp native
Official platform, templates with media, coexistence.
Flows & follow-ups
Abandoned carts, keywords, Klaviyo segments, quiet hours.
Sales pipeline
Deals tied to the conversation that created them.
Analytics
Sales, support, campaigns and AI quality dashboards.
AI you can put in front of customers
Clear rules. A person when it matters.
Your AI talks to your customers in your name. So it works from your data, is checked before it speaks, and knows when to stop.
Grounded in your data
Answers come from your policies, your website pages, your catalogue and the customer’s verified orders.
Checked before it’s sent
Every reply is checked against your data and rules. If it can’t be backed up, it goes to a person.
Hands over with context
When the AI shouldn’t continue, your team gets the conversation with the reason and a summary.
Getting started
Start with your own conversations, not a sales deck.
We begin with a diagnosis of your real history, then set Kanesh up with you, step by step.
Pricing
A fee based on what you sell. No per-conversation charges.
One flat monthly fee set by your store's online sales, with every feature and the AI included. Fair use is published, and your plan is only reviewed at renewal. Meta's channel fees are passed through at cost and shown separately.
Most support tools
- Priced per ticket, contact or AI resolution
- The bill grows with every conversation
The name
3,900 years ago, merchants in Kanesh sold by letter.
Kanesh was an Assyrian merchant colony in Anatolia. Its traders wrote to customers they couldn’t see, and their letters hold the oldest written words of the language family English and Spanish belong to. Selling by conversation is older than our languages.
Read our storyPronounced ka-NESH
Guides
Learn how WhatsApp commerce really works.
- WhatsAppWhatsApp Business app vs Platform: a guide for ecommerceWhat the WhatsApp Business app and Platform allow, how the 24-hour window, templates and per-message pricing work, and when coexistence makes sense.10 min
- WhatsAppWhatsApp marketing consent in the EU, Spain and LatAmMeta's opt-in rules, the GDPR, Spain's LSSI and Latin American data laws: how to collect, record and honor WhatsApp marketing consent. Not legal advice.9 min
- AIAI customer service for ecommerce: when to hand offA practical framework for AI and human customer service: what to automate, how to ground answers in order data, when to hand off, and what to measure.8 min
Questions, answered
What is Kanesh?
A customer conversation platform for e-commerce brands: one inbox for WhatsApp, Instagram, Messenger, email and web chat, an AI agent that answers with your store data, WhatsApp campaigns and flows, a sales pipeline and analytics.
Who is Kanesh for?
E-commerce brands on Shopify whose customers ask and buy by conversation, especially WhatsApp. It fits best for DTC beauty, personal-care and fashion brands selling roughly €1–10M a year online, with a team of 2–10 people in support and sales, in Spain, Mexico, the Southern Cone and the US Hispanic market. It works for other verticals too.
Does the AI replace my team?
No. It answers what it can back up with your data and rules, suggests replies your team can approve, and hands the conversation over with context when a person should take it.
Do I need Shopify?
Kanesh connects natively to Shopify, and that’s where it’s strongest: the AI reads orders and your catalogue. If you use another platform, tell us in the diagnosis request.
Can I keep using the WhatsApp Business app?
Where Meta allows it, yes: with Coexistence you keep the app on the same number and can bring up to 180 days of history into Kanesh.
Which languages does it speak?
The interface is in Spanish and English, and the AI replies to customers in Spanish and English.
What does the diagnosis involve?
We review up to 180 days of your WhatsApp history and send a written report within 48 hours: unanswered conversations, response times and peak hours, what the AI could answer today, and a plan with a price. It’s free, and nothing is connected until we’ve agreed in writing how your data is handled.
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.