For customer experience teams
The whole team and the AI in one inbox, with the order in view.
The AI answers routine questions from your policies and live Shopify data, and hands the rest to your team with the reason and the context. One inbox for WhatsApp, Instagram, Messenger, email and web chat.
Illustration: in a shared inbox, the AI answers a WhatsApp customer with her live order status, then hands a size exchange to the support team with the reason and an internal note, and the agent gets a suggested reply to approve.
Illustrative demo · synthetic data
What changes for your team
Less copy-paste, fewer tabs, no blind handoffs.
Today
The same questions fill the day: where's my order, which size, when does it ship.
With Kanesh
The AI answers from your policies, FAQs and live Shopify data. It checks who the customer is before it shares order details, so your team keeps the conversations that need judgement.
Today
Agents jump between WhatsApp, Instagram, the support mailbox and the Shopify admin.
With Kanesh
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat, with the customer's Shopify orders next to the conversation.
Today
When the bot gets stuck, the customer has to explain everything again.
With Kanesh
When the AI shouldn't continue, it hands the conversation to your team with the reason and the context, so your agent picks up where it stopped.
Today
You can't put an AI in front of customers if you can't check what it says.
With Kanesh
Every AI reply is checked against your data and rules before it is sent. If it can't be backed up, it goes to a person.
Today
Evenings and weekends pile up for Monday morning.
With Kanesh
The AI can take routine questions outside your team's hours. Business hours and SLA targets with alerts keep the rest of the queue in order.
How the AI behaves
Your rules, checked before every reply.
The AI works inside the limits you set. When a conversation needs a person, it says so and steps aside.
- Answers from your knowledge base and your store data, not from guesswork
- Verifies the customer before sharing order details
- Hands off with the reason and the context when it shouldn't continue
- Suggested replies your team can approve or edit
- Replies in Spanish and English
In your dashboards
What a CX lead watches in Kanesh.
Support and AI-quality dashboards, plus views you build yourself. No benchmarks, just your own numbers.
Response and resolution times
By channel, by agent and by hour, against your SLA targets.
AI and team workload
Which conversations the AI handled, which it handed off, and which your team took.
AI reply quality
A quality view of the AI's answers, so you can see where knowledge is missing.
What customers ask
The questions behind your conversations, grouped, so you know what to fix first.
SLA alerts
Conversations close to or past your targets, before they become complaints.
Your own views
Custom dashboards and saved views for the metrics your team cares about.
Go deeper
The product behind this page.
- Inbox & helpdeskShared inbox, assignment, notes, saved replies, macros, tags and SLAs.
- AI agentHow the AI answers, verifies the customer and hands off.
- How our AI worksWhat the AI does, what it never does and when it passes to a person.
- WhatsAppThe official WhatsApp Business Platform, with templates and Coexistence.
- AnalyticsSupport, sales, campaign and AI-quality dashboards.
- VoicePhone switchboard with recordings and transcripts in the same inbox, by market.
Questions from CX teams
Which channels does the inbox cover?
What can the AI see in Shopify?
What happens when the AI isn't sure?
Can my team keep the AI off for some conversations?
Which languages does the AI reply in?
We already use a helpdesk. How does the switch work?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.