Use cases
Seven conversations, and how to set each up.
Seven setups built from features that exist today, step by step, with what you need and what Kanesh doesn't do.
Pick a conversation
Each page shows the setup, the prerequisites and caveats, and the dashboards to watch.
Abandoned cart recovery
Turn an abandoned Shopify cart into a WhatsApp conversation the AI can answer, with orders labelled by method.
Built with: Flow · Template · AI agent
See the setupOrder status (WISMO)
Answer “where is my order?” with live Shopify data, only after verifying the customer.
Built with: AI agent · Shopify · Handoff
See the setupReturns & exchanges
Explain your returns policy and read return and refund status; hand the requests to your team.
Built with: AI agent · Knowledge · Handoff
See the setupPre-sale questions
Recommend from your live catalogue and answer size and material questions from your own guides.
Built with: Catalogue · Knowledge · Pipeline
See the setupReviews & UGC
Ask for a review after the order, on WhatsApp, and collect replies and photos in one inbox.
Built with: Flow · Template · Inbox
See the setupVIP & concierge
Route your best customers to the people who know them, in their own view, with requests tracked in a pipeline.
Built with: Klaviyo · Flow · Saved view
See the setupB2B & wholesale
Take wholesale inquiries out of the support queue and track each one in a pipeline.
Built with: Inbox · Saved replies · Pipeline
See the setup
The same four rules, whichever you build.
These don't change from one use case to the next.
Permission first
WhatsApp templates go only to contacts with permission, and every opt-in is stored with the exact text accepted.
Verify before order details
The AI shares order details only after checking that the person matches the customer on the order.
Hand off with the reason
When the AI shouldn't answer, it passes the conversation to your team with the reason and context.
The method next to the number
Orders after a click are labelled attributed or estimated. Nothing is called revenue generated.
See what your conversations are missing.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.