Use cases
The conversations Kanesh handles, and how to set each one up.
Seven setups built from features that exist today, step by step, with what you need and what Kanesh doesn't do. Pick the one closest to your busiest inbox.
Pick a conversation
Each page shows the setup, the prerequisites and caveats, and the dashboards to watch.
Abandoned cart recovery
Turn an abandoned Shopify cart into a WhatsApp conversation the AI can answer, with orders labelled by method.
See the setupBuilt with
- Flow
- Template
- AI agent
Order status (WISMO)
Answer “where is my order?” with live Shopify data, only after verifying the customer.
See the setupBuilt with
- AI agent
- Shopify
- Handoff
Returns & exchanges
Explain your returns policy and read return and refund status; hand the requests to your team.
See the setupBuilt with
- AI agent
- Knowledge
- Handoff
Pre-sale questions
Recommend from your live catalogue and answer size and material questions from your own guides.
See the setupBuilt with
- Catalogue
- Knowledge
- Pipeline
Reviews & UGC
Ask for a review after the order, on WhatsApp, and collect replies and photos in one inbox.
See the setupBuilt with
- Flow
- Template
- Inbox
VIP & concierge
Route your best customers to the people who know them, in their own view, with requests tracked in a pipeline.
See the setupBuilt with
- Klaviyo
- Flow
- Saved view
B2B & wholesale
Take wholesale inquiries out of the support queue and track each one in a pipeline.
See the setupBuilt with
- Inbox
- Saved replies
- Pipeline
In every setup
The same four rules, whichever you build.
These don't change from one use case to the next.
Permission first
WhatsApp templates go only to contacts with permission, and every opt-in is stored with the exact text accepted.
Verify before order details
The AI shares order details only after checking that the person matches the customer on the order.
Hand off with the reason
When the AI shouldn't answer, it passes the conversation to your team with the reason and context.
The method next to the number
Orders after a click are labelled attributed or estimated. Nothing is called revenue generated.
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.