Improved
The new Kanesh workspace
The new interface is now available at app.kanesh.ai. Teams using growth.nexau.es can continue with the familiar interface on that domain.
Inbox & helpdeskChangelog
What we shipped, and when.
Product updates, newest first. We list what's in production and customer-visible, grouped by month.
Kanesh is the new name for the product previously called Growth by Nexau. Earlier updates below shipped under that name.
- Labels
- NewSomething you couldn't do before.
- ImprovedSomething that works better now.
- FixedSomething that now behaves as it should.
28 updates, from July to October 2026.
- New
Stronger sign-in protection
Administrators verify sign-in with an authenticator app and receive recovery codes. Other team members verify new sessions with a one-time email code.
Security & privacy - Fixed
Consistent team dates across time zones
Team dates now stay consistent between the server and your browser, including when they use different time zones.
- New
Roles and permissions
Roles and permissions for your team, starting from preset roles. Each person sees and does what their role allows.
- New
Block spam and merge duplicate contacts
Block spam senders and merge duplicate contacts, right from the inbox.
Inbox & helpdesk - NewBy market
Phone switchboard in the inbox
A phone switchboard with menus, call routing to your team, recordings and transcripts in the same inbox, with the caller notice you configure. Available by market.
Voice - New
Opt-outs sync back to Shopify
When a customer opts out of your WhatsApp messages, the opt-out syncs back to Shopify.
Integrations - New
Microsoft 365 mailboxes
Connect a Microsoft 365 or Outlook support mailbox and reply from the inbox, as you already could with Google.
Inbox & helpdesk - Improved
More from the API and the MCP server
The REST API adds read scopes and scoped writes, and the MCP server lets your own AI tools read and act on your Kanesh data with a scoped API key. Available on approved projects.
API & developers - Improved
Handoffs by situation, with the context
Describe the situations in which the AI must hand over, one card per case. When it does, the conversation reaches your team with the reason and context, in its own folder.
AI agent - Improved
Order answers read more from Shopify
Besides order status and tracking, the AI reads delivery, return, refund and gift card details from Shopify to answer questions about them, after verifying the customer. It reads them; it doesn't process them.
AI agent - Improved
Every AI reply is checked before it's sent
Every AI reply is checked against your data and rules before it is sent; if it can't be backed up, it goes to a person.
How our AI works - Improved
Analytics, rebuilt
Dashboards for sales, support, campaigns and AI quality, plus your own custom views.
Analytics - Fixed
Closed conversations reopen when the customer writes
When a customer writes again after a conversation was closed, the conversation reopens so your team sees it.
Inbox & helpdesk
- New
WhatsApp Coexistence
Keep using the WhatsApp Business app on the same number (Coexistence), where Meta allows it. When you connect this way, you can bring up to 180 days of WhatsApp history.
WhatsApp - New
WhatsApp templates with media
Create WhatsApp templates with images, video or documents. Meta still reviews and approves each template.
WhatsApp - Improved
Edit knowledge in place
Edit a policy or FAQ document inside Kanesh and it's indexed again, so the AI answers from the new version.
AI agent
- New
Instagram and Messenger in the inbox
Connect your Instagram account and your Facebook Page, and answer DMs and Messenger from the same inbox.
Inbox & helpdesk - New
Suggested replies
Suggested replies your team can approve or edit, right in the reply box.
AI agent - New
Helpdesk essentials
Assign conversations to people or teams, leave internal notes with mentions, tag conversations and save your own views. Saved replies and macros handle the repetitive answers, and business hours and SLA targets come with alerts.
Inbox & helpdesk - New
Email in the inbox
Connect your Google support mailbox, or another provider over IMAP, and reply to email from the same inbox.
Inbox & helpdesk - New
Web chat widget
Add a chat widget to your website; its conversations arrive in the same inbox.
Inbox & helpdesk - New
Visual flows
Visual flows: triggers from conversations, Shopify orders, abandoned carts and Klaviyo segments; actions to message, tag, assign or hand off.
Campaigns - New
Automatic follow-ups
Automatic follow-ups when a customer goes quiet, respecting quiet hours.
Campaigns - New
Sales pipeline
A sales pipeline tied to each conversation.
Sales - New
Klaviyo connection and audiences
Connect Klaviyo to bring in profiles and list and segment membership. Build audiences from contacts, tags and Shopify/Klaviyo data, and start flows when someone enters a Klaviyo segment.
Integrations - New
Consent with evidence
Every opt-in is stored with the exact text the person accepted and how they gave it.
Security & privacy - New
Campaign orders, attributed or estimated
See which orders came after a campaign click, with the method shown: attributed vs estimated.
Analytics
See it work on your own conversations.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.