Voice
Phone calls in the same inbox as chats.
A switchboard with keypad menus routes each call to the right team, records and transcribes it, and files it next to WhatsApp and email.
By marketAvailability depends on the country and each market's number requirements.
Illustration of an incoming call: the caller pressed 1 for orders, the call rings the support team in the browser, an agent answers, the call is recorded, and after hanging up the call appears in the shared inbox next to the chat and email conversations, with its recording and transcript.
The phone still rings. And it still lives apart.
Calls outside the inbox
What's said on the phone doesn't sit next to the rest of the customer's conversation.
Nobody picks up after hours
A missed call is a sale or an issue left unattended.
Routing by hand
Getting the call to the right person depends on who happens to be free.
Answer from the browser. No desk phones.
Agents take and place calls from the browser, in the same tool where they answer chats and email.
Routing to teams
Each menu option rings the team that should take it.
Browser softphone
Agents answer and place calls from the browser.
Outbound calls
Call a customer back when a chat needs a voice.
Same inbox
Calls sit in the shared inbox next to WhatsApp, Instagram, Messenger, email and web chat.
Recorded and transcribed, with your notice.
Calls are recorded and transcribed into the conversation, with the caller notice you configure.
Your notice, your words
You configure the recording notice callers hear.
Transcripts next to notes
The recording and its transcript stay in the conversation, where your team leaves notes.
Your legal basis
Recording rules differ by country. You decide the notice and stay responsible for the legal basis.
Available by market, and we'll tell you which.
Numbers, requirements and costs depend on the country. Before you commit, we check your markets and tell you plainly what's possible.
Numbers
Availability depends on the country and on each market's number requirements.
Your current number
Keeping it depends on the country and the carrier. We check it case by case and don't promise it.
Cost
Call minutes are channel consumption, paid separately. We don't publish per-minute prices here.
Voice questions
Does an AI answer the calls?
Can I keep my current phone number?
Which countries are available?
How much does a call cost?
Do agents need a desk phone?
Are calls recorded?
See what your conversations are missing.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.