Platform overview
One inbox and one AI for the conversations that sell.
WhatsApp, Instagram, Messenger, email and web chat land in one shared inbox. An AI grounded in your Shopify store and your policies answers, your team takes what it shouldn't, and campaigns and analytics run on the same conversations.
Diagram: messages from WhatsApp, Instagram, Messenger, email and web chat arrive in one Kanesh inbox. The AI checks Shopify orders, the catalogue and your knowledge before replying, hands exceptions to your team, and every conversation feeds your dashboards.
Illustrative demo · synthetic data
How it works
Four parts, one system.
Each part does one job well. Together they keep every customer conversation, and its history, in one place.
Inbox
Answer customers where they already write.
WhatsApp, Instagram, Messenger, email and web chat arrive in one shared inbox. Your team assigns, comments and replies without switching tools.
- Assign conversations to people or teams and leave internal notes.
- Business hours and SLA targets with alerts.
- Saved replies and macros for repetitive answers.
- Interface in Spanish and English.
Illustration of the Kanesh inbox: saved views and tags on the left, an email conversation in the middle with its first-reply target, assignment to the customer care team and to Marta, an internal note mentioning Marta and a saved reply, and on the right the customer's Shopify orders.
Illustrative demo · synthetic data
AI agent
An AI that checks the order before it answers.
It answers “where is my order?” with live Shopify data after verifying the customer, recommends products from your catalogue and replies from the policies and FAQs you upload.
- Every reply is checked against your data and rules before it is sent; if it can't be backed up, it goes to a person.
- When it shouldn't answer, it hands the conversation to your team with the reason and context.
- Suggested replies your team can approve or edit.
Illustration: a customer asks on WhatsApp where her order is and whether she can exchange it. Before replying, the AI verifies she is the customer on the order, reads the order status from Shopify, finds the exchange rule in the brand's returns policy and checks the draft against the brand's data and rules. Then it replies with the tracking link and the policy.
Illustrative demo · synthetic data
Campaigns & flows
Campaigns and flows on WhatsApp.
Send WhatsApp campaigns to opted-in audiences, with templates that carry an image, a video or a document. Replies come back to the same inbox, where the AI and your team pick them up.
- Schedule campaigns and control send speed.
- Visual flows triggered by conversations, Shopify orders, abandoned carts and Klaviyo segments.
- Every opt-in is stored with the exact text the person accepted and how they gave it.
Illustration of a WhatsApp campaign in Kanesh: an audience of customers who bought in the last 90 days, filtered to people with WhatsApp consent; a scheduled send with a controlled speed and quiet hours; then a funnel of sent, delivered, read and replied messages.
Meta's messaging limits apply.
Illustrative demo · synthetic data
Analytics
Measure the conversations, and the orders that follow a campaign.
Dashboards for sales, support, campaigns and AI quality, plus your own custom views. For campaigns, you see which orders came after a click, with the method shown next to the number.
- Attributed: the recipient clicked a tracked link, then placed a paid Shopify order.
- Estimated: matched by a time window, and labelled as such.
Illustration of a Kanesh campaign dashboard: link clicks, orders placed after a tracked click (labelled attributed) and orders matched by a time window (labelled estimated), with a chart by day and a note explaining each method.
Illustrative demo · synthetic data
Why one system
The AI, your team and your campaigns read the same conversation.
When the pieces live in different tools, context gets lost between them. In Kanesh it stays attached to the conversation.
A campaign reply is a conversation
When someone answers a WhatsApp campaign, the reply lands in the shared inbox. The AI can answer it, or your team can take it.
A handoff doesn't start from zero
When the AI hands over, your team gets the reason and the context, so nobody asks the customer twice.
The order sits next to the chat
Your team sees the customer's Shopify orders beside the conversation, the same data the AI answers from.
Explore
Go deeper into each part.
Every page shows what works today, and says so when something depends on a third party or your market.
AI agent
Answers from your knowledge and store data, and hands off with context.
Inbox & helpdesk
WhatsApp, Instagram, Messenger, email and web chat for the whole team.
WhatsApp
Official platform, templates with media, campaigns and Coexistence.
Campaigns & flows
WhatsApp campaigns and visual flows for opted-in audiences.
Analytics
Dashboards for sales, support, campaigns and AI quality.
Voice
By marketSwitchboard with menus, routing, recordings and transcripts in the same inbox.
API & developers
REST API with an OpenAPI schema and scoped keys, on approved projects.
Integrations
Shopify, Klaviyo, Meta channels, Google and Microsoft mailboxes.
Your stack
Fits the tools you already run.
Kanesh connects to your store and your marketing, and adds the conversation layer on top.
Shopify
Native Shopify connection: products, customers, orders, fulfilments and returns sync into Kanesh, so the AI and your team work from the same data.
Klaviyo
Kanesh complements Klaviyo. Import profiles and segment membership, and start WhatsApp flows when someone enters a Klaviyo segment. Email stays in Klaviyo.
Meta channels
WhatsApp through the official platform or your 360dialog number, plus your own Instagram account and Facebook Page.
Your mailbox
Connect your support mailbox (Google or Microsoft) and reply from the inbox.
Questions about the platform
Does Kanesh replace my helpdesk or Klaviyo?
Which channels does Kanesh support?
Does the AI reply on its own?
Which languages does Kanesh work in?
How does Kanesh connect to Shopify?
How do I get started?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.