Marketing and ecommerce
WhatsApp abandoned-cart flow
Set up a WhatsApp abandoned-cart flow in Kanesh: consent, two templates, timing, replies in the inbox and how to read the results.
8 min read
Playbooks
Playbooks that work in real stores.
Step-by-step setups for the conversations that matter most: goal, prerequisites, setup in Kanesh, what to measure, mistakes to avoid.
Every setup step uses features Kanesh has today. Where something isn't built in, the playbook says so and shows the workaround.
All playbooks
- Customer service
Answer order status without a person
Let the AI answer "where is my order?" with live Shopify data after verifying the customer, and hand off the cases it shouldn't handle.
7 min read - Marketing
Launch a WhatsApp campaign to opted-in customers
From audience to approved template to send speed: a WhatsApp campaign only to people who opted in, with replies answered and orders attributed.
9 min read - Customer service leads
AI and human handoff rules for your first 30 days
A week-by-week plan for your first month with an AI agent: what it answers, when it hands off, who picks up, and what to review each week.
10 min read
Need the message text?
Each playbook links to the templates it uses. The full library has 24, in six languages, with Meta category and buttons.
See what your conversations are missing.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.