Health & wellness
Product and order questions answered. Health questions go to a person.
Kanesh's AI answers from the product information you upload, your policies and live Shopify orders. It's set up not to give medical advice: under the rules you set, questions about symptoms, medication or health conditions are handed to your team.
Illustration: on WhatsApp, a customer asks a wellness store whether its plant protein is vegan and how many servings a bag has. Inside Kanesh, the AI reads the product in the Shopify catalogue, checks the draft and replies with the published facts and a product link. When the customer asks whether she can take it with her thyroid medication, the AI doesn't answer the question: following the store's rule, it hands the conversation to a person on the team with the reason.
Illustrative demo · synthetic data
The conversations you get every day
Two kinds of questions, and they need different answers.
Questions about the product can be answered from your label. Questions about the person's health can't, and the AI shouldn't try.
Product information
Is the plant protein vegan? How many servings are in a bag?
- What the answer needs
- The information you've published for that product.
- In Kanesh
- AI answer from your product information
Directions
How do I take it?
- What the answer needs
- The directions on your label, quoted as written.
- In Kanesh
- AI answer from your label information
Health and medication
Can I take this with my blood pressure medication?
- What the answer needs
- A person. The AI doesn't answer this.
- In Kanesh
- Handoff by your rules, with the reason
Pregnancy and conditions
Is it OK to take during pregnancy?
- What the answer needs
- A person, every time.
- In Kanesh
- Handoff by your rules, with the reason
Order status
When will my order arrive?
- What the answer needs
- Live status and tracking, shared only after checking who's asking.
- In Kanesh
- Order status after verifying the customer
Flavours and formats
Which flavours does it come in, and is there a bigger size?
- What the answer needs
- Flavours, sizes and stock from your catalogue.
- In Kanesh
- Suggestions from your catalogue
How Kanesh handles them
Answers about your products. People for anything about health.
The AI stays inside the information you publish. The line between product questions and health questions is yours to draw, and the AI follows it.
Answers from your label and policies
Upload product information, directions of use and your policies. The AI is instructed to answer only from them, and each reply is checked against them before it's sent.
Source: product information you upload
Health questions handed to a person
You define the situations: symptoms, medication, pregnancy, health conditions. When one is detected, the AI hands the conversation to your team with the reason instead of answering.
Source: your handoff rules
Replies checked before they're sent
Every reply is checked against your data and rules before it's sent. If a statement can't be backed up by what you've published, a person answers instead.
Source: your data and rules
Suggestions by flavour, format and size
The AI can suggest products from your live Shopify catalogue by flavour, format or size, with the price and a link. Choosing a product for a health need goes to a person.
Source: your Shopify catalogue
Order status after verification
“When will my order arrive?” gets live Shopify data, including tracking, once the AI has checked the customer is on the order.
Source: live Shopify orders
Campaigns only to people who opted in
Send WhatsApp campaigns to opted-in customers. Every opt-in is stored with the exact text the person accepted and how they gave it.
Source: your opted-in audience
What stays with your team
The AI is set up to talk about your products and orders, not about someone's health. Under your rules, these go to a person, with the reason and the context:
- Symptoms, medication, pregnancy or any health condition
- Choosing a product for a health need
- Changing, cancelling or refunding an order
- Anything your published information doesn't cover
- Anything your own rules send to a person
- Your product claims: you approve them under EU rules such as Reg. (EC) 1924/2006, and the AI answers only from the content you approved
The idea for health and wellness
The AI answers about products. People answer about health.
In this category, the line matters more than the speed. You decide which topics always go to a person, and every reply is checked against your data and rules before it's sent.
- Health, medication and pregnancy questions routed to a person by your rules
- Answers based on the information you've published
- Replies checked against your data and rules before sending
- Opt-ins stored with the exact text the person accepted
Use cases
Where health and wellness brands start.
Questions from health and wellness brands
Does the AI give health or medical advice?
How do we decide what goes to a person?
Does Kanesh make our product claims compliant?
Can we send campaigns on WhatsApp?
Which languages does the AI reply in?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.