Electronics
Specs and warranty questions, answered from your catalogue.
The AI answers on WhatsApp from your specs, warranty policy and Shopify orders. Faults and warranty claims go to your team, with context.
Illustration: on WhatsApp, a customer asks an electronics store whether its earbuds work with an Android phone and how long the warranty is. Inside Kanesh, the AI reads the earbuds' specs in the Shopify catalogue and the store's warranty policy, checks the draft and replies with both. When the customer says an older pair from the store stopped charging, the AI verifies he is the customer on that order and hands the conversation to the tech support team with the reason and the order.
What people ask before and after buying tech.
Most pre-sale questions are in your spec sheets. Most post-sale ones need a person who knows the product.
“Will these earbuds work with my Android phone?”
- What the answer needs
- The compatibility list in your product specs.
- In Kanesh
- AI answer from your catalogue
“What's the battery life, and does it charge by USB-C?”
- What the answer needs
- The specs in your catalogue, quoted as they are.
- In Kanesh
- AI answer from your catalogue
“What's the difference between the two models?”
- What the answer needs
- Both spec sheets side by side.
- In Kanesh
- Recommendations from your catalogue
“How long is the warranty, and what does it cover?”
- What the answer needs
- Your warranty policy, word for word.
- In Kanesh
- AI answer from your warranty policy
“Has my order shipped? I need it by Friday.”
- What the answer needs
- Live status and tracking, shared only after checking who's asking.
- In Kanesh
- Order status after verifying the customer
“It stopped charging after two weeks.”
- What the answer needs
- A person on your support team, with the order and the model.
- In Kanesh
- Handoff with the reason and the order
Specs from your catalogue. Faults to your team.
A wrong compatibility answer can end in a return. The AI stays inside your specs and policies, and hands the rest to your team.
Specs and compatibility from your catalogue
The AI answers from the specs and compatibility lists in your live Shopify catalogue and suggests the right model.
- Source
- your Shopify catalogue
Warranty policy as the source
The AI quotes the warranty and returns policies you upload and adds no conditions they don't include.
- Source
- your knowledge base
No spec it can't back up
Every reply is checked against your data and rules before sending, and specs that can't be backed up go to a person.
- Source
- your data and rules
Technical issues to your team
Faults, troubleshooting and warranty claims go to your support team with the reason, the order and what the customer described.
- Source
- your handoff rules
Order status after verification
“Has my order shipped?” gets live Shopify data, including tracking, once the AI has checked the customer is on the order.
- Source
- live Shopify orders
Launches and abandoned carts
Announce new models as WhatsApp campaigns to people who opted in, and send approved templates for abandoned carts.
- Source
- your opted-in audience
What stays with your team
The AI answers from your specs and policies. It doesn't diagnose faults or change orders. These go to a person, with the reason and the context:
- Troubleshooting and technical faults
- Warranty claims, repairs and replacements
- Changing, cancelling or refunding an order
- Compatibility your data doesn't list
- Anything your own rules send to a person
Not in your specs, not in the answer.
Tech buyers act on the answers. Kanesh keeps the AI to your specs, compatibility lists and warranty terms, and hands the rest to your team.
- Specs quoted from your catalogue
- Compatibility only when your data lists it
- Warranty terms from your own policy
- Faults handed off with the model and the order
Where electronics brands start.
- Pre-sale questionsSpecs, compatibility and model comparisons answered before checkout.
- Order status (WISMO)Live order status and tracking after verifying the customer.
- Returns & exchangesWarranty and returns policy answered by the AI; claims handled by your team.
- Abandoned cart recoveryApproved WhatsApp templates for abandoned carts, to customers who opted in.
Questions from electronics brands
Can the AI troubleshoot a device?
How does it answer compatibility questions?
Can it process a warranty claim?
Does it work on Instagram and email too?
Which languages does the AI reply in?
See what your conversations are missing.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.