Food & beverage
Delivery days, allergens and gifts, answered on WhatsApp.
The AI answers from your shipping policy, product data and Shopify orders. If your data doesn't settle an allergen question, a person does.
Illustration: on WhatsApp, a customer asks a food store whether a coffee gift box ordered today will arrive by Saturday. Inside Kanesh, the AI reads the store's shipping policy and the gift box in the Shopify catalogue, checks the draft and replies with the cut-off time and a product link. When the customer asks about nuts because the recipient is allergic, the AI quotes the published allergen information and, following the store's rule, hands the conversation to a person.
What food customers ask before checkout.
Timing, what's inside and who it's for. Most of it is already written down somewhere in your store.
“If I order today, will it arrive before Saturday?”
- What the answer needs
- Your cut-off times and delivery days, from your shipping policy.
- In Kanesh
- AI answer from your shipping policy
“Does the granola contain nuts, or traces of nuts?”
- What the answer needs
- The allergen information you've published for that product.
- In Kanesh
- AI answer from your product information, or a person
“Can I send it as a gift with a message?”
- What the answer needs
- Your gifting options and the products that suit them.
- In Kanesh
- AI answer from your policies and catalogue
“Which coffee is less acidic?”
- What the answer needs
- Tasting notes and descriptions from your catalogue.
- In Kanesh
- Recommendations from your catalogue
“My box hasn't arrived and there's fresh produce in it.”
- What the answer needs
- Live tracking after verification, and a person if something has gone wrong.
- In Kanesh
- Order status after verification, then handoff
“Do you sell to cafés and shops?”
- What the answer needs
- Someone from sales, with the conversation tracked.
- In Kanesh
- Handoff to sales, tracked in your pipeline
Shipping, product data and orders, in the chat.
The AI answers from what you've published. For allergens in particular, it never goes further than your data.
Delivery days from your policy
The AI answers from the cut-off times, delivery days by area and gifting options in your shipping policy.
- Source
- your knowledge base
Allergen answers limited to your data
The AI quotes your published allergen information, checks every reply against your data before sending, and leaves gaps to a person.
- Source
- product information you publish
Recommendations from your catalogue
Tasting notes, pairings and gift boxes suggested from your live Shopify catalogue, with the price, a link and whether it's in stock.
- Source
- your Shopify catalogue
Order status after verification
“Where's my box?” gets live Shopify data, including tracking, once the AI has checked the customer is on the order.
- Source
- live Shopify orders
Reorder reminders as a flow
A flow can start on a paid order, wait the days you choose, then send an approved WhatsApp template to opted-in customers.
- Source
- Shopify order events
Wholesale enquiries in a pipeline
Café, shop and office enquiries go to a person and can sit in a sales pipeline with a stage and an owner.
- Source
- your sales pipeline
What stays with your team
The AI answers from your data and doesn't change orders. These go to a person, with the reason and the context:
- Allergen questions your published data doesn't answer
- Damaged, late or spoiled deliveries
- Changing, cancelling or refunding an order
- Wholesale prices and terms
- Anything your own rules send to a person
“Will it arrive Saturday?” is a buying question.
When food is a gift or a plan, timing decides the order. Kanesh answers from your shipping policy while the basket is still open.
- Cut-off times and delivery days from your shipping policy
- Tracking only after verifying the customer
- Follow-ups when a customer goes quiet, respecting quiet hours
- Allergen answers that never go beyond what you publish
Where food and drink brands start.
- Pre-sale questionsDelivery, allergen and gifting questions answered before checkout.
- Order status (WISMO)Live order status and tracking after verifying the customer.
- Abandoned cart recoveryApproved WhatsApp templates for abandoned carts, to customers who opted in.
- B2B & wholesaleWholesale enquiries handed to sales and tracked in a pipeline.
Questions from food and drink brands
Can we trust the AI with allergen questions?
Can the AI promise a delivery date?
Can Kanesh send reorder reminders?
What happens when a delivery arrives damaged?
Which languages does the AI reply in?
See what your conversations are missing.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.