Food & beverage
Delivery days, allergens and gifts, answered on WhatsApp.
Kanesh's AI answers from your shipping policy, the product information you publish and live Shopify orders. When your data doesn't settle an allergen question, it doesn't guess: a person answers.
Illustration: on WhatsApp, a customer asks a food store whether a coffee gift box ordered today will arrive by Saturday. Inside Kanesh, the AI reads the store's shipping policy and the gift box in the Shopify catalogue, checks the draft and replies with the cut-off time and a product link. When the customer asks about nuts because the recipient is allergic, the AI quotes the published allergen information and, following the store's rule, hands the conversation to a person.
Illustrative demo · synthetic data
The conversations you get every day
What food and drink customers ask before the basket closes.
Timing, what's inside and who it's for. Most of it is already written down somewhere in your store.
Delivery days
If I order today, will it arrive before Saturday?
- What the answer needs
- Your cut-off times and delivery days, from your shipping policy.
- In Kanesh
- AI answer from your shipping policy
Allergens
Does the granola contain nuts, or traces of nuts?
- What the answer needs
- The allergen information you've published for that product.
- In Kanesh
- AI answer from your product information, or a person
Gifts
Can I send it as a gift with a message?
- What the answer needs
- Your gifting options and the products that suit them.
- In Kanesh
- AI answer from your policies and catalogue
Recommendations
Which coffee is less acidic?
- What the answer needs
- Tasting notes and descriptions from your catalogue.
- In Kanesh
- Recommendations from your catalogue
Order status
My box hasn't arrived and there's fresh produce in it.
- What the answer needs
- Live tracking after verification, and a person if something has gone wrong.
- In Kanesh
- Order status after verification, then handoff
Wholesale
Do you sell to cafés and shops?
- What the answer needs
- Someone from sales, with the conversation tracked.
- In Kanesh
- Handoff to sales, tracked in your pipeline
How Kanesh handles them
Your shipping policy, your product data and your orders, in the conversation.
The AI answers from what you've published. For allergens in particular, it never goes further than your data.
Delivery days from your policy
Upload your shipping policy with cut-off times, delivery days by area and gifting options. The AI answers from it while the customer is still deciding.
Source: your knowledge base
Allergen answers limited to your data
The AI quotes the allergen information you've published, and each reply is checked against your data before it's sent. If the information isn't there, or your rules say so, a person answers.
Source: product information you publish
Recommendations from your catalogue
Tasting notes, pairings and gift boxes suggested from your live Shopify catalogue, with the price, a link and whether it's in stock.
Source: your Shopify catalogue
Order status after verification
“Where's my box?” gets live Shopify data, including tracking, once the AI has checked the customer is on the order. Problems with a delivery go to your team.
Source: live Shopify orders
Reorder reminders as a flow
A flow can start when an order is paid, wait the number of days you choose and send an approved WhatsApp template to customers who opted in.
Source: Shopify order events
Wholesale enquiries in a pipeline
Enquiries from cafés, shops or offices go to a person on your team, and each conversation can sit in a sales pipeline with a stage and an owner.
Source: your sales pipeline
What stays with your team
The AI answers from your data and doesn't change orders. These go to a person, with the reason and the context:
- Allergen questions your published data doesn't answer
- Damaged, late or spoiled deliveries
- Changing, cancelling or refunding an order
- Wholesale prices and terms
- Anything your own rules send to a person
The idea for food and drink
“Will it arrive by Saturday?” is a buying question.
When the food is a gift or a plan, delivery timing can decide the order. Kanesh answers it from your shipping policy while the basket is still open, and follows up if the customer goes quiet.
- Cut-off times and delivery days from your shipping policy
- Tracking only after verifying the customer
- Follow-ups when a customer goes quiet, respecting quiet hours
- Allergen answers that never go beyond what you publish
Use cases
Where food and drink brands start.
- Pre-sale questionsDelivery, allergen and gifting questions answered before checkout.
- Order status (WISMO)Live order status and tracking after verifying the customer.
- Abandoned cart recoveryApproved WhatsApp templates for abandoned carts, to customers who opted in.
- B2B & wholesaleWholesale enquiries handed to sales and tracked in a pipeline.
Questions from food and drink brands
Can we trust the AI with allergen questions?
Can the AI promise a delivery date?
Can Kanesh send reorder reminders?
What happens when a delivery arrives damaged?
Which languages does the AI reply in?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.