Fashion & apparel
Answer size and fit questions while the customer is still deciding.
Kanesh's AI answers on WhatsApp from your size guide, your Shopify catalogue and live order data. Exchanges, and anything else that needs judgement, go to your team with the context.
Illustration: on WhatsApp, a customer asks a fashion store whether a linen dress runs small. Inside Kanesh, the AI reads the store's size guide and the dress's stock by size in the Shopify catalogue, checks the draft against the store's data and rules, and replies that it's a relaxed fit, that her usual M is in stock, with a product link. She then asks about exchanges and the AI quotes the store's exchange policy.
Illustrative demo · synthetic data
The conversations you get every day
Six questions every fashion brand answers on repeat.
Most of them already have an answer somewhere in your size guide, your catalogue or your policies. The rest need a person.
Size and fit
I'm usually an M. Does this dress run small?
- What the answer needs
- Your size guide and the fit notes in the product description.
- In Kanesh
- AI answer from your size guide and catalogue
Stock by size
Do you still have the linen shirt in L?
- What the answer needs
- Whether that size is available right now in Shopify.
- In Kanesh
- AI answer from your Shopify catalogue
Order status
My order hasn't arrived. Where is it?
- What the answer needs
- Live status and tracking, shared only after checking who's asking.
- In Kanesh
- Order status after verifying the customer
Exchanges
Can I exchange the jeans for a bigger size?
- What the answer needs
- Your exchange policy, and a person to arrange it.
- In Kanesh
- Policy answer, then handoff to your team
Restock
When will the black one be back?
- What the answer needs
- A date, but only if you've published one. Otherwise, a person.
- In Kanesh
- Knowledge base answer or handoff
Delivery times
If I order today, when will it arrive?
- What the answer needs
- Your delivery times by destination, from your shipping policy.
- In Kanesh
- AI answer from your shipping policy
How Kanesh handles them
Your size guide, your catalogue and your orders, in the conversation.
Each answer comes from data you control. When the data doesn't cover the question, the AI doesn't fill the gap: a person does.
Size guide and policies as the source
Upload your size guide, fit notes, exchange policy and delivery times. The AI answers from them and doesn't add what they don't say.
Source: your knowledge base
Recommendations from your catalogue
The AI suggests products from your live Shopify catalogue with the price and a link, and says whether a size is in stock before it offers it.
Source: your Shopify catalogue
Order status after verification
“Where is my order?” gets live Shopify data, including shipment and tracking, once the AI has checked the customer is on the order. It can also read the status of a return already open in Shopify.
Source: live Shopify orders
Exchanges handed to your team
The AI explains your exchange policy, then passes the conversation to your team with the reason and what the customer asked. Nobody has to explain it twice.
Source: your handoff rules
Abandoned carts on WhatsApp
A flow can start from a Shopify abandoned cart and send an approved WhatsApp template to customers who opted in.
Source: Shopify cart events
New collections to opted-in customers
Announce drops and new collections as WhatsApp campaigns to people who gave permission, scheduled and paced the way you choose.
Source: your opted-in audience
What stays with your team
The AI answers questions. It doesn't change orders. These go to a person, with the reason and the context:
- Arranging an exchange or a return
- Changing, cancelling or refunding an order
- Restock dates you haven't published
- Fit questions your size guide doesn't cover
- Anything your own rules send to a person
The idea for fashion
Size questions answered before checkout, not after delivery.
A fit doubt is easier to settle in a chat than in a return. Kanesh puts your size guide and fit notes into the conversation while the customer is still deciding, on the channel they already use.
- Size guide and fit notes quoted, not guessed
- Stock by size from your Shopify catalogue
- Your exchange policy explained the same way every time
- Exchanges arranged by your team, with the context
Use cases
Where fashion brands start.
- Pre-sale questionsSize, fit and fabric questions answered before checkout.
- Returns & exchangesExchange policy answered by the AI; exchanges arranged by your team.
- Order status (WISMO)Live order status and tracking after verifying the customer.
- Abandoned cart recoveryApproved WhatsApp templates for abandoned carts, to customers who opted in.
- VIP & conciergeTag your best customers and assign their conversations to a person.
Questions from fashion brands
Can the AI recommend a size?
Can it process an exchange?
Can Kanesh tell customers when a size is back in stock?
Does it work on Instagram DMs too?
Which languages does the AI reply in?
Free diagnosis
See what your conversations are leaving on the table.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.