Messaging channels
360dialog
If your WhatsApp number already runs through 360dialog, you don't have to move it. Kanesh works with your existing 360dialog number.
- Status
- Live
In production and used by customers today.
- Type
- Partner
Runs through a third party's platform or approval.
What it does in Kanesh
- Works with your existing 360dialog number: inbox, templates and campaigns.
- Keep using the WhatsApp Business app on the same number (Coexistence), where Meta allows it.Beta
- Bring up to 180 days of WhatsApp history when you connect with Coexistence.Beta
How it's set up
High-level steps. We walk through them with you during onboarding.
- 1You keep your contract with 360dialog and connect the number to Kanesh.
- 2With Coexistence, you keep the WhatsApp Business app on your phone.
- 3Past conversations arrive in phases, as Meta releases them.
Good to know
- 360dialog is a WhatsApp provider you contract directly; it isn't bundled with Kanesh.
- Meta limits history import to 180 days and releases it in phases.
Where it shows up
The parts of Kanesh that use this integration.
WhatsApp
Official WhatsApp Business Platform: inbox, templates and campaigns.
Inbox & helpdesk
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat.
Other integrations
- ShopifyNative connection: orders, customers and products inside every conversation.
- WhatsApp Business PlatformThe official WhatsApp Business Platform: inbox, templates and campaigns.
- InstagramConnect your Instagram account and answer DMs from the same inbox.
Shopify, Klaviyo, WhatsApp, Instagram, Messenger, Meta, 360dialog, Google, Gmail, Google Workspace, Microsoft, Microsoft 365, Outlook and Telnyx are trademarks of their respective owners. Their mention describes a technical integration and doesn't imply endorsement.
See the difference in your own conversations.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.