Messaging channels
WhatsApp Business Platform
Kanesh runs on Meta's official WhatsApp Business Platform. Conversations land in the shared inbox, the AI agent can answer them, and campaigns go only to people who opted in.
- Status
- Live
In production and used by customers today.
- Type
- Partner
Runs through a third party's platform or approval.
What it does in Kanesh
- Every WhatsApp conversation in the shared inbox, with delivery and read receipts.
- Templates with images, video or documents.
- WhatsApp campaigns to opted-in audiences, scheduled and paced.
- Keep using the WhatsApp Business app on the same number (Coexistence), where Meta allows it.Beta
How it's set up
High-level steps. We walk through them with you during onboarding.
- 1You connect your number through Meta's signup flow and verify your business with Meta.
- 2You create message templates and submit them to Meta for approval.
- 3Your team, and the AI agent if you switch it on, start answering from the inbox.
Good to know
- Meta reviews your business and approves each template. Kanesh can't skip that step.
- You pay Meta's WhatsApp fees to Meta directly, never through Kanesh.
- How many people you can message per day depends on your number's tier at Meta.
Where it shows up
The parts of Kanesh that use this integration.
WhatsApp
Official WhatsApp Business Platform: inbox, templates and campaigns.
Inbox & helpdesk
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat.
Campaigns
WhatsApp campaigns to opted-in audiences, and visual flows.
AI agent
Answers from your knowledge and store data, and hands off when it shouldn't continue.
Other integrations
- ShopifyNative connection: orders, customers and products inside every conversation.
- KlaviyoUse Klaviyo profiles and segments in WhatsApp campaigns and flows.
- 360dialogAlready on 360dialog? Kanesh works with your existing number.
Shopify, Klaviyo, WhatsApp, Instagram, Messenger, Meta, 360dialog, Google, Gmail, Google Workspace, Microsoft, Microsoft 365, Outlook and Telnyx are trademarks of their respective owners. Their mention describes a technical integration and doesn't imply endorsement.
See the difference in your own conversations.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.