Commerce
Shopify
Kanesh connects straight to your store, so the AI and your team answer with the real order in front of them and campaigns are measured against paid orders.
- Status
- Live
In production and used by customers today.
- Type
- Native
Kanesh connects directly with your authorisation.
Illustrative demo · synthetic data
What it does in Kanesh
- Syncs products, customers and orders, including your order history, and keeps them current with webhooks and a sync every minute.
- Brings fulfilment and tracking, returns, refunds and gift card facts into the conversation.
- The AI answers “where is my order?” with live Shopify data after verifying the customer.
- Recommends products from your live catalogue, with stock.
- Order paid and abandoned cart work as flow triggers.
- Matches paid orders to campaign clicks and shows the method: attributed or estimated.Beta
- WhatsApp opt-outs sync back to Shopify.Beta
How it's set up
High-level steps. We walk through them with you during onboarding.
- 1We open your Kanesh workspace with you during onboarding.
- 2You approve the connection from your Shopify admin.
- 3Kanesh imports products, customers and orders, then keeps them in sync.
- 4You decide which flows and campaigns use order and cart events.
Good to know
- It's a direct connection to your store. Kanesh isn't listed on the Shopify App Store.
- Attribution relies on tracked-link clicks matched to paid orders; orders without a click are labelled estimated, never attributed.
Where it shows up
The parts of Kanesh that use this integration.
AI agent
Answers from your knowledge and store data, and hands off when it shouldn't continue.
Inbox & helpdesk
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat.
Campaigns & flows
WhatsApp campaigns to opted-in audiences, and visual flows.
Analytics
Dashboards with the counting method in view.
Other integrations
- KlaviyoUse Klaviyo profiles and segments in WhatsApp campaigns and flows.
- WhatsApp Business PlatformThe official WhatsApp Business Platform: inbox, templates and campaigns.
- 360dialogAlready on 360dialog? Kanesh works with your existing number.
Shopify, Klaviyo, WhatsApp, Instagram, Messenger, Meta, 360dialog, Google, Gmail, Google Workspace, Microsoft, Microsoft 365, Outlook and Telnyx are trademarks of their respective owners. Their mention describes a technical integration and doesn't imply endorsement.
Free diagnosis
See what Shopify plus Kanesh would change for you.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.