Messaging channels
Instagram DMs sit next to WhatsApp and email in the shared inbox, so your team and the AI agent answer them with the same context.
- Status
- Live
In production and used by customers today.
- Type
- Partner
Runs through a third party's platform or approval.
What it does in Kanesh
- DMs in the shared inbox, with assignment, notes and tags.
- Story mentions arrive in the inbox.
- The AI agent can answer DMs from your knowledge and store data.
- Campaigns to people who wrote to you, within Meta's 24-hour window.Beta
How it's set up
High-level steps. We walk through them with you during onboarding.
- 1You connect your own Meta account and choose the Instagram professional account.
- 2New DMs start arriving in the inbox.
Good to know
- Meta's 24-hour window applies: you can reply and send campaigns only within 24 hours of the person's last message.
- Comments are not part of this integration.
Where it shows up
The parts of Kanesh that use this integration.
Inbox & helpdesk
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat.
AI agent
Answers from your knowledge and store data, and hands off when it shouldn't continue.
Campaigns
WhatsApp campaigns to opted-in audiences, and visual flows.
Other integrations
- ShopifyNative connection: orders, customers and products inside every conversation.
- KlaviyoUse Klaviyo profiles and segments in WhatsApp campaigns and flows.
- WhatsApp Business PlatformThe official WhatsApp Business Platform: inbox, templates and campaigns.
Shopify, Klaviyo, WhatsApp, Instagram, Messenger, Meta, 360dialog, Google, Gmail, Google Workspace, Microsoft, Microsoft 365, Outlook and Telnyx are trademarks of their respective owners. Their mention describes a technical integration and doesn't imply endorsement.
See the difference in your own conversations.
See how your channels, team and AI work together. Let’s talk about your operation and your plan.