Messaging channels
Instagram DMs sit next to WhatsApp and email in the shared inbox, so your team and the AI agent answer them with the same context.
- Status
- Live
In production and used by customers today.
- Type
- Partner
Runs through a third party's platform or approval.
Illustrative demo · synthetic data
What it does in Kanesh
- DMs in the shared inbox, with assignment, notes and tags.
- Story mentions arrive in the inbox.
- The AI agent can answer DMs from your knowledge and store data.
- Campaigns to people who wrote to you, within Meta's 24-hour window.Beta
How it's set up
High-level steps. We walk through them with you during onboarding.
- 1You connect your own Meta account and choose the Instagram professional account.
- 2New DMs start arriving in the inbox.
Good to know
- Meta's 24-hour window applies: you can reply and send campaigns only within 24 hours of the person's last message.
- Comments are not part of this integration.
Where it shows up
The parts of Kanesh that use this integration.
Inbox & helpdesk
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat.
AI agent
Answers from your knowledge and store data, and hands off when it shouldn't continue.
Campaigns & flows
WhatsApp campaigns to opted-in audiences, and visual flows.
Other integrations
- ShopifyNative connection: orders, customers and products inside every conversation.
- KlaviyoUse Klaviyo profiles and segments in WhatsApp campaigns and flows.
- WhatsApp Business PlatformThe official WhatsApp Business Platform: inbox, templates and campaigns.
Shopify, Klaviyo, WhatsApp, Instagram, Messenger, Meta, 360dialog, Google, Gmail, Google Workspace, Microsoft, Microsoft 365, Outlook and Telnyx are trademarks of their respective owners. Their mention describes a technical integration and doesn't imply endorsement.
Free diagnosis
See what Instagram plus Kanesh would change for you.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.