Kanesh and Klaviyo
Keep Klaviyo for email. Add Kanesh for the conversation.
Klaviyo runs email and SMS marketing, and now offers a helpdesk and an AI agent too. Kanesh doesn't do email marketing: it connects to Klaviyo and handles the WhatsApp conversations where customers ask, buy and come back.
Checked on 29 September 2026 ·Sources
The short version
Keep Klaviyo for
- Email marketing
- SMS marketing
- Your customer profiles and segments
Add Kanesh for
- WhatsApp conversations where support and sales happen
- An AI that answers with Shopify order data and hands off with context
- WhatsApp campaigns measured in orders
- A sales pipeline and follow-ups tied to each conversation
Where Klaviyo is strong
What Klaviyo does well.
Klaviyo is built around your customer profiles and marketing. We connect to it rather than compete with it.
Email and SMS marketing
Marketing plans are priced by active profiles, with email and SMS sending built in.[1],[5]
A helpdesk inside Klaviyo
Launched on 25 September 2025 for all Klaviyo customers, across email, chat, SMS, WhatsApp and social.[2]
An AI agent billed on outcomes
Customer Agent bills a conversation when it has replied and 48 hours pass without a reply; conversations escalated to a person don't count.[1]
WhatsApp in Klaviyo
WhatsApp sending, and Customer Agent on WhatsApp wherever your WhatsApp Business account is approved.[4],[7]
A free way in
A free tier for up to 250 profiles.[6]
What Kanesh adds
A conversation layer that uses your Klaviyo data.
Kanesh works next to Klaviyo. Everything below is live in production today.
Klaviyo segments in Kanesh
Profiles and list or segment membership are imported, and a flow can start when someone enters a Klaviyo segment.
Results side by side
Klaviyo campaign and flow performance is imported next to your WhatsApp results.
WhatsApp-first inbox
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat, with the customer's Shopify orders in view.
AI with order data
Answers 'where is my order?' with live Shopify data after verifying the customer, and hands off with the reason and context.
Campaigns measured in orders
Orders after a WhatsApp campaign, labelled attributed or estimated, with the method shown.
Sales pipeline and follow-ups
A pipeline tied to each conversation, and automatic follow-ups when a customer goes quiet.
Who does what
Where each product fits. Every Klaviyo cell links to Klaviyo's own pages.
- Yes
- No
- Not in the sources we checked
- How it works
Marketing
Conversations
Shared inbox
- Kanesh
- Yes: WhatsApp, Instagram, Messenger, email and web chat
- Klaviyo
- Yes: Helpdesk across email, chat, SMS, WhatsApp and social[2]
AI agent for customers
- Kanesh
- Yes: Answers from your knowledge and Shopify data; hands off with context
Sales pipeline tied to conversations
- Kanesh
- Yes: Stages and owners per conversation, plus automatic follow-ups
- Klaviyo
- Not in the sources we checked: Not in the sources we checked
Billing
Billing unit
- Kanesh
- How it works: A flat monthly fee by your online sales band, with the AI included
- Klaviyo
- How it works: Active profiles for marketing; tickets for Helpdesk; resolved conversations for Customer Agent[1]
WhatsApp message fees
- Kanesh
- How it works: Passed through from a prepaid balance, shown separately
- Klaviyo
- How it works: Billed at your plan's WhatsApp per-message rate[1]
Pricing model
Several meters, or one flat fee.
Klaviyo prices each product on its own unit. Kanesh charges one flat fee set by your online sales.
Klaviyo
- Customer Hub starts at $20 a month for up to 10,000 active profiles; marketing plans are also based on active profiles.[1]
- Helpdesk starts at $10 a month for up to 50 shopper-initiated tickets.[1]
- Customer Agent starts at $50 a month for up to 75 conversations; escalated conversations don't count.[1]
- WhatsApp usage is billed at your plan's per-message rate.[1]
Kanesh
- A flat monthly fee set by your store's online sales: from €279 (Starter, up to €85k a month) to €2,990 (Pro, up to €850k), and Enterprise from €4,900, billed annually, taxes excluded
- In the Americas, billed in USD with the same thresholds in dollars: from $329 to $3,490, and Enterprise from $5,690
- No per-conversation charges: conversations are counted only for fair use
- Every plan includes every feature and the AI; plans differ only by size
- Meta's WhatsApp fees are paid separately, from a prepaid balance
Running them together
How Kanesh and Klaviyo work side by side.
Email stays in Klaviyo
Kanesh doesn't send email campaigns. Your Klaviyo flows and campaigns keep running as they are.
Profiles and segments
New profiles and segment members sync as they're added; a full pass every 6 hours picks up removals and consent changes.
Segment triggers
Start a Kanesh flow when someone enters a Klaviyo segment, or after they've been in it for a set time.
Results side by side
Klaviyo campaign and flow performance appears next to your WhatsApp results in Kanesh.
Consent
WhatsApp opt-outs sync back to Shopify. Writing consent back to Klaviyo only works if your Klaviyo account has a WhatsApp channel.
One sender per purpose
Decide which platform sends which WhatsApp messages, so customers don't hear the same thing twice. We plan it with you during onboarding.
Questions about Kanesh and Klaviyo
Does Kanesh replace Klaviyo?
Klaviyo has a helpdesk and an AI agent now. Why add Kanesh?
Which Klaviyo data does Kanesh use?
Does consent sync both ways?
How recent is this comparison?
Sources
Klaviyo's public pages and help center, checked on 29 September 2026. Some product pages were served to us in Spanish.
- [1]Klaviyo Help Center, How Klaviyo billing works. https://help.klaviyo.com/hc/en-us/articles/115000976672
- [2]Klaviyo blog, Introducing Helpdesk (25 September 2025). https://www.klaviyo.com/uk/blog/introducing-helpdesk
- [3]Klaviyo, Helpdesk product page. https://www.klaviyo.com/products/helpdesk
- [4]Klaviyo Help Center, How to launch Customer Agent on WhatsApp. https://help.klaviyo.com/hc/en-us/articles/49680340021915
- [5]Klaviyo, SMS marketing. https://www.klaviyo.com/products/sms-marketing
- [6]Klaviyo, Pricing. https://www.klaviyo.com/pricing
- [7]Klaviyo Help Center, WhatsApp. https://help.klaviyo.com/hc/en-us/categories/39746685522331
Kanesh is not affiliated with Klaviyo. Klaviyo is a trademark of its owner. This page compares public information that may change after the date above. If something is out of date, tell us and we'll correct it.
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