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Kanesh

Kanesh and Klaviyo

Klaviyo for email. Kanesh for the conversation.

Klaviyo runs email, SMS, a helpdesk and an AI agent. Kanesh connects to Klaviyo and runs WhatsApp; your email programme stays in Klaviyo.

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Checked on 29 September 2026 ·Sources

The short version

Keep Klaviyo for

  • Email marketing
  • SMS marketing
  • Your customer profiles and segments

Add Kanesh for

  • WhatsApp conversations where support and sales happen
  • An AI that answers with Shopify order data and hands off with context
  • WhatsApp campaigns measured in orders
  • A sales pipeline and follow-ups tied to each conversation

What Klaviyo does well.

Klaviyo is built around your customer profiles and marketing. We connect to it rather than compete with it.

  • Email and SMS marketing

    Marketing plans are priced by active profiles, with email and SMS sending built in.[1],[5]

  • A helpdesk inside Klaviyo

    Launched on 25 September 2025 for all Klaviyo customers, across email, chat, SMS, WhatsApp and social.[2]

  • An AI agent billed on outcomes

    Customer Agent bills a conversation when it has replied and 48 hours pass without a reply; conversations escalated to a person don't count.[1]

  • WhatsApp in Klaviyo

    WhatsApp sending, and Customer Agent on WhatsApp wherever your WhatsApp Business account is approved.[4],[7]

  • A free way in

    A free tier for up to 250 profiles.[6]

A conversation layer that uses your Klaviyo data.

Kanesh works next to Klaviyo. Everything below is live in production today.

  • Klaviyo segments in Kanesh

    Profiles and list or segment membership are imported, and a flow can start when someone enters a Klaviyo segment.

  • Results side by side

    Klaviyo campaign and flow performance is imported next to your WhatsApp results.

  • WhatsApp-first inbox

    One shared inbox for WhatsApp, Instagram, Messenger, email and web chat, with the customer's Shopify orders in view.

  • AI with order data

    Answers 'where is my order?' with live Shopify data after verifying the customer, and hands off with the reason and context.

  • Campaigns measured in orders

    Orders after a WhatsApp campaign, labelled attributed or estimated, with the method shown.

  • Sales pipeline and follow-ups

    A pipeline tied to each conversation, and automatic follow-ups when a customer goes quiet.

Who does what

Where each product fits. Every Klaviyo cell links to Klaviyo's own pages.

  • Yes
  • Partly
  • No
  • Not in the sources we checked
  • How it works

Marketing

  • Email marketing

    Kanesh
    Partly: Email campaigns with a block editor, only to people who opted in. For your email programme, keep Klaviyo
    Klaviyo
    Yes: Priced by active profiles[1],[6]

  • SMS marketing

    Kanesh
    No: Not available
    Klaviyo
    Yes: SMS marketing platform[5]

  • WhatsApp campaigns

    Kanesh
    Yes: To opted-in audiences, templates with media, orders shown attributed or estimated
    Klaviyo
    Yes: WhatsApp sending in Klaviyo[7]

Conversations

  • Shared inbox

    Kanesh
    Yes: WhatsApp, Instagram, Messenger, email and web chat
    Klaviyo
    Yes: Helpdesk across email, chat, SMS, WhatsApp and social[2]

  • AI agent for customers

    Kanesh
    Yes: Answers from your knowledge and Shopify data; hands off with context
    Klaviyo
    Yes: Customer Agent, also on WhatsApp[3],[4]

  • Sales pipeline tied to conversations

    Kanesh
    Yes: Stages and owners per conversation, plus automatic follow-ups
    Klaviyo
    Not in the sources we checked: Not in the sources we checked

Billing

  • Billing unit

    Kanesh
    How it works: A fixed monthly fee for a set number of conversations, with the AI and unlimited contacts and users
    Klaviyo
    How it works: Active profiles for marketing; tickets for Helpdesk; resolved conversations for Customer Agent[1]

  • WhatsApp message fees

    Kanesh
    How it works: You pay Meta's WhatsApp fees directly to Meta (or to your WhatsApp provider, if you use one), at Meta's rates: never through Kanesh, with no markup
    Klaviyo
    How it works: Billed at your plan's WhatsApp per-message rate[1]

Several meters, or one fee.

Klaviyo prices each product on its own unit. Kanesh charges one monthly fee for a set number of conversations, with marketing emails included.

Klaviyo

  • Customer Hub starts at $20 a month for up to 10,000 active profiles; marketing plans are also based on active profiles.[1]
  • Helpdesk starts at $10 a month for up to 50 shopper-initiated tickets.[1]
  • Customer Agent starts at $50 a month for up to 75 conversations; escalated conversations don't count.[1]
  • WhatsApp usage is billed at your plan's per-message rate.[1]

Kanesh

  • No surprise charges. We notify you at 80% and 100% of your included conversations; beyond a free buffer you choose a pack or a bigger plan, and nothing is ever charged or changed without your consent
  • Every plan includes every feature and channel and the AI; plans differ in the conversations and marketing emails included
  • Unlimited contacts and users on every plan: no per-profile or per-seat pricing
  • You pay Meta's WhatsApp fees directly to Meta (or to your WhatsApp provider, if you use one), at Meta's rates: never through Kanesh, with no markup
See how Kanesh pricing works 

How Kanesh and Klaviyo work side by side.

  • Email stays in Klaviyo

    Your Klaviyo flows and campaigns keep running as they are. Kanesh can also send email campaigns to people who opted in, so decide which tool sends which.

  • Profiles and segments

    New profiles and segment members sync as they're added; a full pass every 6 hours picks up removals and consent changes.

  • Segment triggers

    Start a Kanesh flow when someone enters a Klaviyo segment, or after they've been in it for a set time.

  • Results side by side

    Klaviyo campaign and flow performance appears next to your WhatsApp results in Kanesh.

  • Consent

    WhatsApp opt-outs sync back to Shopify. Writing consent back to Klaviyo only works if your Klaviyo account has a WhatsApp channel.

  • One sender per purpose

    Decide which platform sends which WhatsApp messages, so customers don't hear the same thing twice. We plan it with you during onboarding.

Questions about Kanesh and Klaviyo

Does Kanesh replace Klaviyo?
No. Keep Klaviyo for email and SMS marketing. Kanesh connects to it and handles WhatsApp conversations, the AI agent, the sales pipeline and campaigns measured in orders.
Klaviyo has a helpdesk and an AI agent now. Why add Kanesh?
If your conversations are mostly email and Klaviyo's Helpdesk covers your volume, you may not need to. Kanesh is for brands where WhatsApp carries support and sales: an inbox built around it, an AI that answers with Shopify order data, a pipeline, follow-ups and campaigns measured in orders.
Which Klaviyo data does Kanesh use?
Profiles and list or segment membership, segment-entered triggers for flows, and Klaviyo campaign and flow performance. Kanesh connects to Klaviyo with your authorisation.
Does consent sync both ways?
WhatsApp opt-outs sync back to Shopify. Writing consent back to Klaviyo only works if your Klaviyo account has a WhatsApp channel. Every opt-in in Kanesh is stored with the exact text the person accepted.
How recent is this comparison?
We checked every Klaviyo source on 29 September 2026. Klaviyo ships often; if something here is out of date, tell us and we'll fix it.

Sources

Klaviyo's public pages and help center, checked on 29 September 2026. Some product pages were served to us in Spanish.

  1. [1]Klaviyo Help Center, How Klaviyo billing works. https://help.klaviyo.com/hc/en-us/articles/115000976672
  2. [2]Klaviyo blog, Introducing Helpdesk (25 September 2025). https://www.klaviyo.com/uk/blog/introducing-helpdesk
  3. [3]Klaviyo, Helpdesk product page. https://www.klaviyo.com/products/helpdesk
  4. [4]Klaviyo Help Center, How to launch Customer Agent on WhatsApp. https://help.klaviyo.com/hc/en-us/articles/49680340021915
  5. [5]Klaviyo, SMS marketing. https://www.klaviyo.com/products/sms-marketing
  6. [6]Klaviyo, Pricing. https://www.klaviyo.com/pricing
  7. [7]Klaviyo Help Center, WhatsApp. https://help.klaviyo.com/hc/en-us/categories/39746685522331

Kanesh is not affiliated with Klaviyo. Klaviyo is a trademark of its owner. This page compares public information that may change after the date above. If something is out of date, tell us and we'll correct it.

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