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Kanesh

Kanesh vs Gorgias

Gorgias or Kanesh for selling on WhatsApp?

Gorgias is a mature Shopify helpdesk whose AI agent can act on orders. Kanesh starts from WhatsApp, with campaigns measured in orders.

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Checked on 29 September 2026 ·Sources

The short version

Choose Gorgias if

  • You need SMS or a full phone channel today
  • You want an AI agent that edits, cancels or refunds Shopify orders
  • Most of your support runs on email and chat

Choose Kanesh if

  • WhatsApp is where your customers ask and buy
  • You want WhatsApp campaigns measured in orders, in the same place as support
  • You want a sales pipeline and follow-ups tied to each conversation
  • You want one monthly fee for your conversations, each counted once whether the AI or your team replies

What Gorgias does well.

If these matter most to you, Gorgias is a solid choice. Each point links to Gorgias's own pages.

  • AI that acts on Shopify orders

    Gorgias lists 130+ pre-built automated actions for its AI Agent, including order edits, subscription pause and skip, cancellations and refunds.[5]

  • Broad channel coverage

    Email, live chat, Instagram, Facebook, WhatsApp, SMS and phone, all in its helpdesk.[5],[7],[8]

  • A low entry price

    The Starter plan is $10 a month for 50 tickets, billed monthly.[1]

Built from WhatsApp outwards.

What Kanesh does today, in production. Nothing on this list is a roadmap item.

  • WhatsApp templates with media

    Create WhatsApp templates with an image, video or document header, and send them as campaigns to opted-in audiences.

  • Campaigns measured in orders

    See which Shopify orders came after a campaign click, labelled attributed or estimated, with the method shown.

  • AI on WhatsApp, checked

    The AI answers on WhatsApp from your knowledge and Shopify data, and every reply is checked against your data and rules before it is sent.

  • Sales in the same thread

    A sales pipeline tied to each conversation, and automatic follow-ups when a customer goes quiet.

  • Coexistence

    Keep using the WhatsApp Business app on the same number, where Meta allows it, and bring up to 180 days of history.

  • Spanish and English

    Interface and AI replies in Spanish and English.

Side by side

Short answers, with a source for every Gorgias cell.

  • Yes
  • Partly
  • No
  • How it works

Channels

  • Email, chat, Instagram and Messenger

    Kanesh
    Yes: Shared inbox for WhatsApp, Instagram, Messenger, email and web chat
    Gorgias
    Yes: Instagram, email, live chat, WhatsApp, Facebook[5]

  • SMS

    Kanesh
    No: Not available
    Gorgias
    Yes: SMS support in the helpdesk[8]

  • Phone

    Kanesh
    Partly: Phone switchboard with recordings and transcripts, by market; no AI voice agent
    Gorgias
    Yes: Phone support from the helpdesk[7]

WhatsApp

  • Templates with image, video or document header

    Kanesh
    Yes: Supported
    Gorgias
    No: Unsupported for sending from Gorgias; only Marketing templates can be sent[4]

  • AI agent on WhatsApp

    Kanesh
    Yes: Live, with order status after verifying the customer
    Gorgias
    Partly: Open beta; changes that need a one-time password go to your team[3]

  • WhatsApp (Meta) fees

    Kanesh
    How it works: You pay Meta's WhatsApp fees directly to Meta (or to your WhatsApp provider, if you use one), at Meta's rates: never through Kanesh, with no markup
    Gorgias
    How it works: Meta bills Gorgias; WhatsApp tickets are billed to you as helpdesk tickets[6]

AI and orders

  • Answers with Shopify order data

    Kanesh
    Yes: Order status, tracking, returns and refunds, after verifying the customer
    Gorgias
    Yes: Returns, exchanges and refund eligibility using store policy[5]

  • AI changes Shopify orders

    Kanesh
    Partly: The AI reads order facts; changes go to your team
    Gorgias
    Yes: Order edits, cancellations and refunds among 130+ actions[5]

  • Hands off to a person

    Kanesh
    Yes: With the reason and the context
    Gorgias
    Yes: Hands conversations it can't complete to your team[3]

Billing

  • Billing unit

    Kanesh
    How it works: A fixed monthly fee for a set number of conversations, with the AI and unlimited contacts and users
    Gorgias
    How it works: Helpdesk tickets, plus AI Agent automated interactions[1]

  • What an AI-resolved conversation costs

    Kanesh
    Yes: Nothing extra: it counts toward the conversations included in your plan, with no per-conversation charges
    Gorgias
    Partly: Its pricing page states each automated interaction also counts as a helpdesk ticket; handoffs and agent replies within 72h are charged as a ticket only[1],[2]

Tickets plus AI, or conversations counted once.

Gorgias bills tickets and AI interactions, and one conversation can become several units. Kanesh charges a monthly fee for a set number of conversations, and each one counts once, whether the AI, your team or both reply.

Gorgias

  • Helpdesk plans are sized by billable tickets: Starter $10 (50 tickets), Basic $60 or $50 annual (300), Pro $360 or $300 (2,000), Advanced $900 or $750 (5,000).[1]
  • AI Agent costs $0.90 per automated interaction on annual plans, $1.00 on monthly, and $1.50 above the plan's allowance.[1]
  • Gorgias's pricing page states: "Each automated interaction also counts as one helpdesk ticket." If an agent replies within 72 hours of an AI resolution, it's charged as a ticket only.[1]
  • If the AI hands a conversation to a person, Gorgias says you're not charged for both.[2]

Kanesh

  • No surprise charges. We notify you at 80% and 100% of your included conversations; beyond a free buffer you choose a pack or a bigger plan, and nothing is ever charged or changed without your consent
  • Every plan includes every feature and channel and the AI; plans differ in the conversations and marketing emails included
  • Unlimited contacts and users on every plan: no per-profile or per-seat pricing
  • You pay Meta's WhatsApp fees directly to Meta (or to your WhatsApp provider, if you use one), at Meta's rates: never through Kanesh, with no markup
See how Kanesh pricing works 

What moving from Gorgias involves.

  • Your WhatsApp number

    With Coexistence, where Meta allows it, you keep the WhatsApp Business app on the same number and bring up to 180 days of history.

  • Knowledge and saved replies

    We load your policies, FAQs and saved replies with you during guided onboarding.

  • Shopify

    Kanesh connects natively to Shopify: orders, products, customers, fulfilments and returns.

  • Past tickets

    Tell us which history you need to keep. What moves, if anything, is agreed in your onboarding scope.

Questions about Kanesh and Gorgias

Is Kanesh a Gorgias alternative?
For brands whose customers ask and buy on WhatsApp, yes. If you need SMS, or an AI that edits and refunds Shopify orders today, Gorgias covers things Kanesh doesn't.
How does Gorgias bill its AI Agent?
Per automated interaction: $0.90 on annual plans, $1.00 on monthly and $1.50 above the allowance. Its pricing page says each automated interaction also counts as a helpdesk ticket, with exceptions for handoffs and for agent replies within 72 hours. Sources [1] and [2] on this page.
Can Kanesh's AI cancel or refund an order?
Not today. It reads order status, tracking, returns and refunds after verifying the customer. Requests to change an order go to your team.
Does Kanesh have SMS?
No. Kanesh covers WhatsApp, Instagram, Messenger, email and web chat, plus a phone switchboard in some markets.
How recent is this comparison?
We checked every Gorgias source on 29 September 2026. Pricing and features change; if something here is out of date, tell us and we'll fix it.

Sources

Gorgias's public pages and help center, checked on 29 September 2026.

  1. [1]Gorgias, Pricing. https://www.gorgias.com/pricing
  2. [2]Gorgias blog, AI Agent pricing (updated 28 May 2026). https://www.gorgias.com/blog/ai-agent-pricing
  3. [3]Gorgias Help Center, Enable AI Agent on WhatsApp (Beta). https://docs.gorgias.com/en-US/enable-ai-agent-on-whatsapp-8087873
  4. [4]Gorgias Help Center, WhatsApp message templates. https://docs.gorgias.com/en-US/whatsapp-message-templates-281573
  5. [5]Gorgias, AI Agent. https://www.gorgias.com/ai-agent
  6. [6]Gorgias Help Center, WhatsApp FAQs. https://docs.gorgias.com/en-US/whatsapp-faqs-281578
  7. [7]Gorgias, Voice. https://www.gorgias.com/products/voice
  8. [8]Gorgias, SMS. https://www.gorgias.com/product/sms

Kanesh is not affiliated with Gorgias. Gorgias is a trademark of its owner. This page compares public information that may change after the date above. If something is out of date, tell us and we'll correct it.

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