Microsoft 365 / Outlook
Connect an Outlook or Microsoft 365 mailbox. New emails arrive as conversations and replies go out from your own address.
- Status
- Live
In production and used by customers today.
- Type
- Native
Kanesh connects directly with your authorisation.
Illustrative demo · synthetic data
What it does in Kanesh
- Incoming email lands in the shared inbox, notified by Microsoft as it arrives.
- Your team replies from Kanesh, from your own address.
- The AI agent can answer email from your knowledge and store data.
How it's set up
High-level steps. We walk through them with you during onboarding.
- 1You sign in with the Microsoft account of the support mailbox and grant access.
- 2New emails start arriving as conversations.
Good to know
- The Microsoft sign-in only connects the mailbox; it isn't a way to log in to Kanesh.
Where it shows up
The parts of Kanesh that use this integration.
Inbox & helpdesk
One shared inbox for WhatsApp, Instagram, Messenger, email and web chat.
AI agent
Answers from your knowledge and store data, and hands off when it shouldn't continue.
Other integrations
- ShopifyNative connection: orders, customers and products inside every conversation.
- WhatsApp Business PlatformThe official WhatsApp Business Platform: inbox, templates and campaigns.
- 360dialogAlready on 360dialog? Kanesh works with your existing number.
Shopify, Klaviyo, WhatsApp, Instagram, Messenger, Meta, 360dialog, Google, Gmail, Google Workspace, Microsoft, Microsoft 365, Outlook and Telnyx are trademarks of their respective owners. Their mention describes a technical integration and doesn't imply endorsement.
Free diagnosis
See what Microsoft 365 / Outlook plus Kanesh would change for you.
We review up to 180 days of your WhatsApp history and send you a written diagnosis within 48 hours. Free, and nothing is connected until we've agreed in writing how your data is handled.