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Kanesh

Kanesh vs Treble

Treble or Kanesh: WhatsApp for your CRM, or Shopify?

Treble is WhatsApp-only, with native HubSpot and Salesforce integrations. Kanesh is made for Shopify brands, with AI that uses order data.

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Checked on 30 September 2026 ·Sources

The short version

Choose Treble if

  • Your sales team lives in HubSpot or Salesforce
  • You sell services, courses or real estate and qualify leads on WhatsApp
  • You want WhatsApp Flows for forms, bookings and surveys
  • WhatsApp is your only messaging channel

Choose Kanesh if

  • You sell on Shopify and your customers ask and buy on WhatsApp
  • You want AI answers with live order data, checked before they're sent
  • You want Instagram, Messenger, email and web chat in the same inbox
  • You want campaigns measured in Shopify orders

What Treble does well.

If these matter most to you, Treble is a good choice. Each point links to Treble's own pages.

  • A WhatsApp specialist

    An official WhatsApp Business Solution Provider since the programme started in 2019, fully dedicated to WhatsApp.[1]

  • Native CRM integrations

    Native two-way integration with HubSpot and Salesforce; other systems and Google Sheets through its API.[1],[2]

  • Campaigns and automation

    Segmented broadcasts with tracking, a drag-and-drop flow builder, Click-to-WhatsApp ads and catalogs.[1]

  • WhatsApp Flows and surveys

    Forms, appointment booking and post-purchase surveys inside the chat, with answers captured into HubSpot.[3]

  • A published entry price

    A base plan from $399 a month, with AI agents and no per-conversation AI surcharge.[2]

  • Support in three languages

    Support in Spanish, Portuguese and English.[1]

Designed for Shopify brands.

What Kanesh does today, in production. Nothing on this list is a roadmap item.

  • Native Shopify connection

    Orders, products, customers, fulfilments and returns, connected natively.

  • AI with live order data, checked

    Answers 'where is my order?' with live Shopify data after verifying the customer, and every reply is checked against your data and rules before it is sent.

  • More than WhatsApp

    WhatsApp, Instagram, Messenger, email and web chat in one shared inbox.

  • Campaigns measured in orders

    See which Shopify orders came after a campaign click, labelled attributed or estimated, with the method shown.

  • Coexistence

    Keep using the WhatsApp Business app on the same number, where Meta allows it, and bring up to 180 days of history.

  • A pipeline inside the inbox

    A sales pipeline tied to each conversation, and automatic follow-ups when a customer goes quiet.

Side by side

Short answers, with a source for every Treble cell.

  • Yes
  • No
  • Not in the sources we checked
  • How it works

Channels

  • WhatsApp campaigns and automation

    Kanesh
    Yes: Templates with media to opted-in audiences, and visual flows
    Treble
    Yes: Segmented broadcasts with tracking, and a drag-and-drop flow builder[1]

  • Instagram, Messenger, email and web chat

    Kanesh
    Yes: In the same shared inbox as WhatsApp
    Treble
    No: Treble says it is 100% dedicated to WhatsApp[1]

  • Shared inbox for agents

    Kanesh
    Yes: Assignment, teams, internal notes and SLA alerts
    Treble
    Yes: Shared inbox with SLA management[2]

AI and data

  • AI answers from your knowledge

    Kanesh
    Yes: Answers from your knowledge and store data, and hands off with context
    Treble
    Yes: AI answers FAQs from your knowledge base and can run whole conversations[1]

  • Answers with Shopify order data

    Kanesh
    Yes: Order status, tracking, returns and refunds, after verifying the customer
    Treble
    Not in the sources we checked: Not described on the pages we checked[1],[2]

  • Native HubSpot and Salesforce

    Kanesh
    No: Not native; a REST API with scoped keys is available on approved projects
    Treble
    Yes: Native two-way integration[1],[2]

Pricing

  • Entry price

    Kanesh
    How it works: A fixed monthly fee for a set number of conversations, with the AI and unlimited contacts and users
    Treble
    How it works: Base plan from $399 a month; custom pricing for high volume[2]

  • AI charged per conversation

    Kanesh
    How it works: The AI is included, with no per-conversation charges
    Treble
    How it works: No per-conversation AI surcharge[2]

A base plan, or a fee by conversations.

Both include the AI. Treble starts from a base plan; Kanesh charges a monthly fee for a set number of conversations.

Treble

  • A base plan for SMB from $399 a month, scaling to enterprise volumes, with custom pricing for high-volume accounts.[2]
  • The base plan lists native CRM integration, AI agents, WhatsApp Flows, voice calls, analytics, a shared inbox with SLA management and onboarding support.[2]
  • No per-conversation AI surcharge.[2]

Kanesh

  • No surprise charges. We notify you at 80% and 100% of your included conversations; beyond a free buffer you choose a pack or a bigger plan, and nothing is ever charged or changed without your consent
  • Every plan includes every feature and channel and the AI; plans differ in the conversations and marketing emails included
  • Unlimited contacts and users on every plan: no per-profile or per-seat pricing
  • You pay Meta's WhatsApp fees directly to Meta (or to your WhatsApp provider, if you use one), at Meta's rates: never through Kanesh, with no markup
See how Kanesh pricing works 

What moving from Treble involves.

Some points depend on details Treble doesn't publish, such as how WhatsApp (Meta) fees are billed.

  • Your WhatsApp number

    A number can only be registered with one provider at a time, so it moves from your current provider to Kanesh. We plan that step with you during onboarding.

  • Your CRM

    Kanesh has its own pipeline tied to each conversation. If your team must keep working in HubSpot or Salesforce, weigh that first.

  • Flows and templates

    We rebuild the flows and WhatsApp templates you need with you during guided onboarding.

  • Shopify

    Kanesh connects natively to Shopify: orders, products, customers, fulfilments and returns.

Questions about Kanesh and Treble

Is Kanesh a Treble alternative?
For Shopify brands that sell on WhatsApp, yes. If your sales team works in HubSpot or Salesforce and WhatsApp is your only channel, Treble's native CRM integrations are a strong reason to choose it.
How much does Treble cost?
Its platform page lists a base plan for SMB from $399 a month, with no per-conversation AI surcharge and custom pricing for high volume. Its detailed pricing page is password-protected. Source [2] on this page.
Does Kanesh integrate with HubSpot or Salesforce?
Not natively. Kanesh has its own sales pipeline tied to each conversation, and a REST API with scoped keys on approved projects.
How recent is this comparison?
We checked every Treble source on 30 September 2026. Pricing and features change; if something here is out of date, tell us and we'll fix it.

Sources

Treble's public pages and blog, checked on 30 September 2026.

  1. [1]Treble, Home. https://www.treble.ai/
  2. [2]Treble, Platform. https://treble.ai/en/platform/
  3. [3]Treble blog, WhatsApp Flows with Treble. https://treble.ai/en/blog/whatsapp-flows-with-treble-more-sales-less-friction/

Kanesh is not affiliated with Treble. Treble is a trademark of its owner. This page compares public information that may change after the date above. If something is out of date, tell us and we'll correct it.

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