Kanesh vs Yalo
Yalo or Kanesh: enterprise or Shopify brands?
Yalo sells AI sales agents to enterprises in consumer goods and B2B. Kanesh is for Shopify brands. Yalo's public detail is limited.
Checked on 30 September 2026 ·Sources
The short version
Consider Yalo if
- You're a large company selling to shops or distributors at scale
- You want a custom-built AI sales agent and modules for loyalty and payments
- You operate across many countries in Latin America, Africa or Europe
Choose Kanesh if
- You sell direct to consumers on Shopify
- You want a shared inbox for WhatsApp, Instagram, Messenger, email and web chat
- You want a published monthly fee for a set number of conversations, with the AI included
- You want campaigns measured in Shopify orders
What Yalo does well.
Each point links to Yalo's own pages.
AI sales agents
Oris, its sales agent, recommends products, takes the order and handles promotions from text, images or voice. Iris is its marketing agent.[2],[3]
A modular enterprise platform
Modules for marketing, commerce, sales-force execution, loyalty and payments, plus an agent builder for custom agents.[2]
Large-scale B2B and multi-country
Presence in 40+ countries across Latin America, Africa and Europe, with consumer-goods and distribution use cases on its home page.[1]
Ecommerce journeys
Its ecommerce page lists a 24/7 customer service agent, invoices in chat, order tracking, promotions, abandoned-cart reminders and product recommendations.[4]
Designed for Shopify brands on WhatsApp.
What Kanesh does today, in production.
Native Shopify connection
Orders, products, customers, fulfilments and returns, connected natively.
AI with live order data, checked
Answers 'where is my order?' with live Shopify data after verifying the customer, and every reply is checked against your data and rules before it is sent.
One shared inbox
WhatsApp, Instagram, Messenger, email and web chat in one inbox, with assignment, teams and internal notes.
Campaigns measured in orders
See which Shopify orders came after a campaign click, labelled attributed or estimated, with the method shown.
Side by side
Only what we could verify on Yalo's public pages.
- Yes
- Partly
- No
- How it works
Channels
AI and commerce
AI that recommends products
- Kanesh
- Yes: Product recommendations from your Shopify catalog
- Yalo
- Yes: Oris recommends products, including cross-sell and suggested orders[3]
AI takes the order in chat
- Kanesh
- No: Not available; the AI answers and recommends, and your store handles checkout
- Yalo
- Yes: Oris takes the order and handles promotions[3]
Order tracking in chat
- Kanesh
- Yes: Order status and tracking with live Shopify data, after verifying the customer
- Yalo
- Yes: Listed on its ecommerce page[4]
Quoted on request, or a published fee by conversations.
We found no public price list for Yalo. Kanesh publishes a monthly fee for a set number of conversations, with the AI included.
Kanesh
- No surprise charges. We notify you at 80% and 100% of your included conversations; beyond a free buffer you choose a pack or a bigger plan, and nothing is ever charged or changed without your consent
- Every plan includes every feature and channel and the AI; plans differ in the conversations and marketing emails included
- Unlimited contacts and users on every plan: no per-profile or per-seat pricing
- You pay Meta's WhatsApp fees directly to Meta (or to your WhatsApp provider, if you use one), at Meta's rates: never through Kanesh, with no markup
Gaps in Yalo's public information.
We don't guess. These points weren't covered on the pages we checked.
Shopify connection
Whether Yalo connects to Shopify natively, and what order data its agents can read.
Other channels
Whether Instagram, Messenger, email or web chat are supported in the same inbox.
Coexistence
Whether you can keep the WhatsApp Business app on the same number.
Pricing
Plan prices and how WhatsApp (Meta) fees are billed.
Questions about Kanesh and Yalo
Is Kanesh a Yalo alternative?
How much does Yalo cost?
Can Kanesh take orders inside WhatsApp?
How recent is this comparison?
Sources
Yalo's public pages (in Spanish), checked on 30 September 2026.
- [1]Yalo, Home (Spanish). https://www.yalo.ai/
- [2]Yalo, Plataforma (Spanish). https://www.yalo.ai/plataforma
- [3]Yalo, Oris (Spanish). https://www.yalo.ai/oris
- [4]Yalo, eCommerce (Spanish). https://www.yalo.ai/servicios-ecommerce
Kanesh is not affiliated with Yalo. Yalo and Oris are trademarks of their owner. This page compares public information that may change after the date above. If something is out of date, tell us and we'll correct it.
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